Upgrade DSL contract

@dordzbor Yes you can upgrade here over an o2 moderator. (What I personally prefer) First some question.

1.) did you use a rented Router from o2 or you have you own? Did you pay monthly for a router from o2? Do you want in the der use your own router?

2.) did you have a flex contract or 24 months contract

3.) did you have check the available speed for your adress online at the webpage from o2? 100 Mbit is available?

Hi @Joe Doe 

1. I have the Home Box 2 from O2, but don't think I pay monthly for it. At least on the invoice, I don't see a separate line for the router.
2. I have a normal 24 months contract.
3. I checked the speed and for my address and it says that 100 Mbit is available.

Hope this makes it clearer :) 

Thanks!

@dordzbor if you don’t pay a monthly rent for the o2 Homebox, you can use the Homebox without a monthly rent in the my home L tariff.

Wait now 2-3 days for an offer from an o2 moderator. Have a nice evening. Best regards.

Dear @dordzbor  ,

I have sent you an offer for the o2 My Home L to your email address.

If you like the offer, you can order it directly via the link in the email, just click on the button in the email “ Vertrag verlängern".
What do you think about it?

In accordance with the Transparency Regulation, I would like to draw your attention to our product information sheets, which you can download from www.o2.de/produktinformationsblatt. There you will find all product details listed again (without discounts).

Kind regards,
Andrea

Hi @o2_Andrea ,

Thank you for the email. I accepted the offer and received the confirmation of order in my mailbox.

I have only 1 more question: how long does it take for the change to be made? I saw that it says that it can take up to 3 weeks? Is this true?

Thanks!

Dear @dordzbor  ,
 
your contract extension and the changeover have been a while back. So I wanted to find out whether everything worked out as desired and whether you are satisfied with your new tariff.
 
Kind regards,
Andrea

Dear @dordzbor ,

since your contract has been extended for some time now, I wanted to ask you if everything worked out as desired. Are you satisfied with your new tariff?

Kind regards,

Andrea