Very Slow internet

Hello @redbranch .

welcome to the o2 Community 💙.

I’m sorry to hear that you are having issues with the bandwidth of your HomeSpot. The measurement tool of the BNetzA at this point is only certified for line based connections like DSL and not mobile data as your HomeSpot is using.
Have you already checked the Livecheck for your address for any known issues near you? Else you can also report an issue directly there.

Kind regards, Sven

Thanks for the reply Sven.

Are you saying I am stuck with a two year contract with an internet that barely works, even though O2 assured me of a good signal /speed. As I have stated before, O2 engineers tested it and found it dismal a month later. I do not know why o2 keeps insisting that it might be some temorary local disturbance/fault. And before anybody again suggests that I had four weeks to test it out let me clarify.

When I first connected the router it didn't work.

I contacted service and they said to wait a few days.

I waited for some days and then phoned back. Nobody had any idea of my previous call.

As the English service were beyond useless and were only wanting to sell me a mobile phone contract I insisted on being transferred to a German service person.

He said he would put the info through and contact me later with the nesscessary info to send the router back.

Again I waited.

I phoned the English speakers service  again three times and asked about the progress. Nothing was on file as some genius had forgotten to put it through.

Again I asked to exchange the router and a little over two weeks later it arrived. Unfortunately over my four week test limit.

Problem solved I though. But NOO.

Its slower now than my isdl 20 years ago.

So over the months I have been phoning and getting the same bull****. (maybe a fault on the line or some other disturbance).

Conclusion.

I didn't even ask to cancel the contract. All I wanted was help in making it faster or converting my homespot to a different contract. But all I am getting is the runaround.

Do you not care about losing a longterm customer. Or the negative reviews/feedback your behaviour will produce.

@redbranch let's see if we can still do something for you here.💙

Can you give us an exact address next to you (data protection)? I like to take a closer look at the stations in this area. Which of our HomeSpots do you use exactly and which tariff is connected to this HomeSpot?
Kind regards
Steffen

Thanks for responding Steffan.

Eggenweiler/ Wendlingen, Deggenhausertal 88693.

Homespot O2 my Home S

Hey @redbranch,

The coverage at your address does not seem to be optimal. Where did you order the Homespot? Do you have a possibility to position the device differently? Maybe in the direction of a window or similar?

Greetings,
Flo

Hi Flo. 

Unfortunately I have moved it all around the place with no success. One of your colleagues suggested an aerial which didn't improve things either. 

(I updated this new O2  contract/modem online and with the phone. )

Hello @redbranch,

Hello, which smartphone are you currently using, and what is the connection like at your home with your smartphone?

Is the cellular connection faster with your smartphone than with the HomeSpot?

Kind regards

Steffen