Hi! My wife has contract with O2 with 3 lines = 2 mobile phones + 1 mobile internet under 2 year contract. I wanted an additional mobile internet for temporary basis, hence got the new internet-to-go which was advertised as “non-contract” can be cancelled with one month notice period banner. After 6 months of usage I do not wish to use the “internet-to-go” anymore and hence requested to cancel this contract. I was told the request is submitted and now I need to call customer care within 10 days to make the cancellation final.
My wife called the customer care requesting to cancel my ‘internet to go” contract. She was told that they can cancel it if we like BUT the prices of ALL OTHER 3 LINES WILL GO UP if we cancel. This was totally unexpected. Apparently my new “Internet to go” is the main line and cancelling it will almost double the prices of all the other lines! I bought this line just as a temporary solution to my internet needs! How is this possible? Can someone please explain?
Unable to cancel internet-to-go contract
Lösung von o2_Andrea
Dear
welcome to our community. 
I am sorry that you received wrong informations at our hotline. The cancellation of your o2 my internet to go has no effect to your other three contracts you own.
Your main contract is the o2 Free unlimited max xxx456 and the other two o2 Free M tariffs receive their combination benefit through this. The o2 my internet to go can be cancelled without any problems.
Kind regards,
Andrea
- Team
Dear
welcome to our community.
I am sorry that you received wrong informations at our hotline. The cancellation of your o2 my internet to go has no effect to your other three contracts you own.
Your main contract is the o2 Free unlimited max xxx456 and the other two o2 Free M tariffs receive their combination benefit through this. The o2 my internet to go can be cancelled without any problems.
Kind regards,
Andrea
I got an o2 wifi and it was not delivered to my apartment for over a month. I called o2 several times and for some reason best known to them, the modem was not delivered. After a month, I called and told them I want to cancel the contract since I haven't gotten the modem. O2 has refused to cancel my contract and they have started deducting the amounts for Internet service I do not have. I have written to o2 and was told my contract can't be cancelled and I should enjoy using the non existent WiFi service. I have tried reaching out to them through an email service without any luck.
- Moderatorin
Hello
I would like to welcome you back here, even if the reason for your message is not too positive 🤔
Are you talking about a Homespot contract?
So you have received the SIM card but the Homespot device is missing?
Was one ordered and it just couldn't be delivered or was no device included when you signed the contract?
Have you looked in your documents?
Best regards, Kathi
Hi kathi,
Thanks for your prompt response. Yes, its a Homespot contract. No Sim card was delivered or gotten from the dealership when I signed the contract. The device was not delivered to me for over two months. O2 is aware that I am not using the device because I called several times to make this same complaint stating that, I do not have a device and I want the contract to be cancelled. This has been going on for three months now and I have been billed for the first month for a service I am not using. Now the second bill is to be deducted from my account this week and this has not been resolved. Kindly look into this. Thank you.
Regards
Datari
- Moderatorin
Hello
it seems that things didn't go perfectly. So you didn't receive the SIM card or the Homespot?
Did you conclude the contract in the o2 store or online? Was the address checked when you ordered and was it entered correctly or is your name on the doorbell?
Best regards
Daniela
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