Renew existing contract and add additional sim

Dear @LuckyLuke72 ,

welcome in our community.

We currently offer two different types of tariffs. Firstly, those with a fixed data volume, there are 3, 6, 10, 20, 40, 60 and 120 GB and secondly our new unlimited tariffs with unlimited data volume. These differ only in the transmission speed. Up to 2, 10 or 225 MBit/s are available. What do you prefer?

Please tell me the last three digits of your mobile phone number and the tariff you prefer for it.

We can only offer a new SIM card for free, if you buy a new mobile at the same time. However, if you want to extend your contract without a new mobile, the SIM card costs 29.99 euros.

Kind regards,

Andrea

So for the existing contract phones:

• ending 459 I only need 1GB data
• ending 453 I would like 6 GB data

and for the new contract SIM I would like 3GB data

whats the best deal I can get?

thanks

Dear @LuckyLuke72 ,

I have prepared the three offers for you as requested and I hope it suits for you.
For the phone number xxx459 an o2 Free S with 3 GB (smallest tarriiff we actually offer), for the xxx453 an o2 Free S Boost online kombi and for the new contract an o2 Free S kombi with 3 GB. The offers will be sent by email to the email address we have on file.

If you like one offer (or all of them), you can order it directly via the link in the email, just click on the button in the email "extend contract".
         
In accordance with the Transparency Regulation, I would like to draw your attention to our product information sheets, which you can download at www.o2.de/produktinformationsblatt. There you will find all product details listed again (without discounts).

Kind regards,

Andrea

thank you

Dear Andrea,

Good news: Existing Sims are changed to new plans.

BAD news: New sim and phone have not arrived !

What can I do? The website states there are technical issues and doesnt show me anything….help?

Dear @LuckyLuke72 ,

I just looked and it was deposited that the package was probably damaged and therefore DHL returned it directly to us. The order was cancelled and the installment payment is also cancelled.
Can you use the link I sent you for the order again or should I send you a new one?

Kind regards,

Andrea

Andrea, could you send me a new one please?

why would they cancel the order rather than just post a new one out? Does the SIM come in the package as the phone, because we haven’t received that either?

Dear @LuckyLuke72 ,

this happens automatically. You can cancel the o2 MyHandy contract by refusing acceptance. Therefore, any contract to a cell phone that comes back to us is automatically cancelled. If the cell phone contract and the cell phone were ordered together, then they belong together and the mobile phone contract is also canceled (that is the legal requirement).

I have sent you the offer again.

Kind regards,

Andrea