12345f schrieb:
Hey, did you find an answer to this problem? I am currently going through the exact same issue and every time I call O2 they hang up on me when I ask for English.
Yes, just today. A technician came to my house and fixed it. My kabel socket had an issue and the technician put a whole new cable out the window and into the kellar.
In general, if you have the same issue, the workflow is this:
(1) Call before ~6pm and say "Sprechen Sie English?". They will probably say "leider nicht" (unfortunately no) or something similar and they will prompt to connect you to a collegue who does (in German). Just say something like "Kollege English Sprechen bitte" (Kollege=co-worker).
(2) Now you are talking with someone from the English department, which is *not* the technical dept. Explain your problem and ask them to handle all communication with the technical dept, as they don't speak English.
(3) After they assure you that the technical dept knows your issue, call everyday and follow step 1, because they might "forget" to call you back to check the status of your issue.
(4) At some point, they told me that the technical dept has forwarded my issue to the connections dept. The connections dept then called me to arrange an appointment for the technician to come. All these took 8 very frustrating days.
Also note that the hotline is german only and might ask you your rufnummer (line number), birthday (geburtsdatum), kundennummer (customer number, available in the receipts tab of the my o2 android app), and your 4-digit security code. This will be very hard unless you speak at least very basic german or find someone that does who is willing to help. Sorry you have to go through this, gl!
