Hi,
Today a Technician visited me to activate the internet, before the visit the internet was working, but with limited speed 50Down-10Up. He checked the connection in my apartment, went to the basement changed the cables, returned to my apartment and said that the internet was now properly configured.
After he left I could not connect to the internet and now my modem(O2 HomeBox 6441) has the info light RED.
WLAN is green
DSL is green
INFO blinks red and then stays red
Please help
You ordered a new o2 DSL connection and rented a o2 Homebox 6441 from o2 with this contract?
If the DSL LED is constantly green, the DSL connection is successfully established. You need to set up your DSL router. See short instructions or manual.
You ordered a new o2 DSL connection and rented a o2 Homebox 6441 from o2 with this contract?
If the DSL LED is constantly green, the DSL connection is successfully established. You need to set up your DSL router. See short instructions or manual.
Hi blablup,
Yes it is a new contract and I rented the o2 homebox from o2.
I can not setup my router because on step number 3
“Status der Erkennung des Zugangsnetzes” it fails and that’s were the info led turns red.
According to the manual it is not accepting the PIN, but I am not asked for a PIN or have received one with the O2 documentation.
What time was announced by o2 for deployment of your new connection? Please what until this time and then try a factory reset (press reset button for about 10 seconds).
The o2 Homebox will ask you for the 10 digit PIN if it is required. If you are not asked for the PIN, it is not required for your connection. The 10-digit PIN was communicated to you with the o2 order confirmation by e-mail or letter. This is the document in which you also got your landline phone number. Check the SPAM folder of your e-mail inbox and your mailbox for the letter.
What time was announced by o2 for deployment of your new connection? Please what until this time and then try a factory reset (press reset button for about 10 seconds).
The o2 Homebox will ask you for the 10 digit PIN if it is required. If you are not asked for the PIN, it is not required for your connection. The 10-digit PIN was communicated to you with the o2 order confirmation by e-mail or letter. This is the document in which you also got your landline phone number. Check the SPAM folder of your e-mail inbox and your mailbox for the letter.
The technician left my house around 10:30 and I got the email from O2 around 11:45, I also saw on other questions that you should allow 1:30 so your router can receive all configuration from O2.
Also tried the factory reset, same result unfortunately.
You already got an email from o2 that you can now use you new DSL connection?
In this case I would recommend to contact the hotline to have a further look onto this.
Yes, that is the one I mentioned arrived around 11:45.
I want to check if O2 can check the configurations on my router first, because everything was working before their technician came and now it is not, I don’t want to use another day off from work before checking all options.
Thank your for the Upate.
First of all i would kindly ask you to reset the router an other time.
You will find the reset button on the back of your modem. It is labelled with “Reset”. Press and hold the reset button with a pen for about 10 seconds. Release the reset button. Your o2 HomeBox is ready to be used again as soon as the Power-LED is on permanently. To set up your modem again: Connect your PC/Laptop with the modem via LAN-cable or via WiFi. Enter o2.box in your browser's address bar and follow the "Einrichtungsassistent" (setup assistant). You have to enter the 10 digit pin here, that we sent you with the order confirmation. Please note that the Wifi password will also be reset. You find the original Wifi password on the sticker under the modem.
We just sent you the order confirmation letter a second time via E-Mail (please check the Spam Inbox too) there you find the PIN to setup the router again.
If that wont work please call our Technical DSL Department, they will create a trouleticket to check your connection. (its import for the trobleshooting to be at home when calling the hotline )
You will find the number to reach out to our colleagues here at step no.2.
Best Matze
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