Hello,
I have an O2 phone plan and home internet plan. The initial 2 year contract is almost over, and I would like to have it extended by a year. I am having trouble finding a webpage where I can do so and would like assistance.
Sincerely,
HK
Gelöst
Request for extension of contract
Lösung von o2_Sven
Hello
if you have a mobile contract with us, you can extend this yourself through your mein o2. With our home internet contract any extension can only be done by customer service. If you did not ask for a cancellation of the contract, it will extend automatically month by month until you send in the request for the termination of the contract. So if you need the extension to be a year long, this is probably the smarter option.
Kind regards, Sven
- 20865 Antworten
do you want to extend because discounts are expiring?
Einer Person gefällt das
- Moderator
- 15517 Antworten
- Lösung
Hello
if you have a mobile contract with us, you can extend this yourself through your mein o2. With our home internet contract any extension can only be done by customer service. If you did not ask for a cancellation of the contract, it will extend automatically month by month until you send in the request for the termination of the contract. So if you need the extension to be a year long, this is probably the smarter option.
Kind regards, Sven
Thank you!
I appreciate the quick response. I do have a mobile contract, but I understand that keeping the home internet on a monthly extension is for the best.
Sincerely,
HK
Einer Person gefällt das
- Moderatorin
- 4315 Antworten
Hey
great that we were able to help you. Do you still need support or has everything been clarified?😊
Kind regards
Lea
No, I do not need support and you may close this ticket. Thank you!
-HK
Einer Person gefällt das
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
