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O2 customer | Junge Leute Konto | File Upload not working on website to confirm student status

A
Neuling

Dear team,
I received an email from O2 asking me to confirm my student status. I have been trying to finish this process since Friday for several times through different mobiles, my iPad and my Laptop with different browsers and there is a problem with the website (https://www.o2online.de/ecareng/tariff-data/asc-legitimation), wherein I’m not able to upload the pdf file (despite it being only ) in size.

I would be thankful for your assistance on this regard. Sincerely,
Alpha Mary Skaria
(email adress removed)

TBCMagic: Public forum! Do not post private informations! Thax! :)

    2 Antworten

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 5. Dezember 2018
    Hi @Alpha Mary Skaria,

    thanks for your message.

    Please use this link in order to verify the young people benefits: www.o2online.de/service/vertrag-tarif/fuer-junge-leute/

    Please be aware of the fact that the uploaded document is not allowed to have more than 6 MB. Please use only the following format: pdf, doc, docx, png or jpg.

    Please have a last try.

    Thanks a lot.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 13. Dezember 2018
    Hi @Alpha Mary Skaria,

    until now, we did not receive any document to verify your young people benefits.

    Please be aware of the fact that we need this verification within 21 days beginning with the activation of your contract.

    Do you still have problems to upload your document?

    If this is the case, please send the document to the following address:

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

    or by fax: 01805 571 766

    Thanks a lot.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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