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Wrong contract

A
Neuling

Hello,

By the mistake dein handy  sent me 2 huawei p40 phones with the SIM cards. I returned one full package to the dein handy. They received it. However I want to stop second SIM card and any charges made for the second SIM: SIM no.  89xxxxxxxxxxxx3207 . Second sim wasn't used at all and I didn't sign contract for it so I'm not obliged to pay any fees for the second phone or SIM.And I want finally to receive correct invoice for 1sim and 1phone. Pls help

 

 

edit o2_Solveig: pers. Daten /verschoben in das Englisch-Board

Lösung von o2_Tobias

Hi @Applegirl,

 

I warmly welcome you here in our English community.

 

Thanks for your message. I regret that something went wrong with your order.

 

As you ordered everything at the online-provider DeinHandy, I would like to ask you to send a withdrawal letter to that company. You have a withdrawal-period of 14 days.

 

As soon as we receive the confirmation from DeinHandy to cancel the contract at once, we will do that and will send you a confirmation by e-mail.

 

I hope I could help you with this information.

 

Loving greetings,

Tobias

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    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • Lösung
    • 26. Juni 2020

    Hi @Applegirl,

     

    I warmly welcome you here in our English community.

     

    Thanks for your message. I regret that something went wrong with your order.

     

    As you ordered everything at the online-provider DeinHandy, I would like to ask you to send a withdrawal letter to that company. You have a withdrawal-period of 14 days.

     

    As soon as we receive the confirmation from DeinHandy to cancel the contract at once, we will do that and will send you a confirmation by e-mail.

     

    I hope I could help you with this information.

     

    Loving greetings,

    Tobias

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