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unlimited internet not available for new customer


Hello, 

    I got a new o2 sim card in 24 months contract. 

They promised me that for the first month, I will be getting unlimited data as a welcome bonus. But I got only 60 gb as per the plan. Raised ticket for this but more than 5 business days, I did not have any resolution. 


edit: moved from Vertrag & Tarife, 17.05. o2_Micha

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Lösung von o2_Kurt 15 May 2022, 19:52

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3 Antworten

Hi @maaniq ,

 

the request for the booking has been received, but the communication between the departments is still ongoing. The work on that should continue on monday, with a result hopefully following shortly after that. Sorry for the delay! 

Best regards,
Kurt

Already a ticket was created on May 9th of 2022 for the same issue. My mobile number is +49176xxxxxxxx

Please do the needful. 

 

Thanks. 

edit TeufelEnergy: Persönl. Daten entfernt!

Benutzerebene 7

Hello @maaniq thanks for your answer.
I booked the one month unlimited data package for you inklusive the 100% discount. You will receive an confirmation soon. The package should be available tomorrow for one month.

kindly regards
Michael

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