Unable to login in O2 app and check contract online

vor 1 Jahr
5 November 2022
34 Antworten
337 Aufrufe

Giobart
Neuling
2 Antworten

Hi,

I currently have 2 different problems:

1- I can’t login into my account from the App. From the website it works but I cannot see my contract details. I’m a O2 my Home customer. Please take a look at the screenshot

2- from my LTE router I enabled port forwarding but seems like it’s not working. Do I need a special APN? I don’t need a static IP but just port forwarding.

Thank you in advance for your help.

Edit: Moved from DSL, 05.11.22, 19.23 Uhr, o2_Micha

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Lösung von o2_Sven 7 November 2022, 18:05

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34 Antworten

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why don't you have access? Register the contract numbers of the my Handy contracts and you will see everything.

Could you send me instructions?

Registration my Handy

o2_Sven
Moderator
13314 Antworten
vor 14 Tagen
3 May 2024

Hello @nakhtar ,

have you been able to finish the registration process for a myHandy contract and are you now able to view what contract details in mein o2 you wanted to see?

Kind regards, Sven

akh_nav
Neuling
7 Antworten
vor 14 Tagen
3 May 2024

Hi @o2_Sven I tried but it was showing error that wrong customer number. I have deleted the account and request in other thread from this email address that transfer my all details to this address. Thanks