Unable to login in O2 app and check contract online

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Hi,

I currently have 2 different problems:

1- I can’t login into my account from the App. From the website it works but I cannot see my contract details. I’m a O2 my Home customer. Please take a look at the screenshot

2- from my LTE router I enabled port forwarding but seems like it’s not working. Do I need a special APN? I don’t need a static IP but just port forwarding.

Thank you in advance for your help.

Edit: Moved from DSL, 05.11.22, 19.23 Uhr, o2_Micha

Seite 2 / 2

why don't you have access? Register the contract numbers of the my Handy contracts and you will see everything.

Could you send me instructions?

Registration my Handy

Hello @nakhtar ,

have you been able to finish the registration process for a myHandy contract and are you now able to view what contract details in mein o2 you wanted to see?

Kind regards, Sven

Hi @o2_Sven I tried but it was showing error that wrong customer number. I have deleted the account and request in other thread from this email address that transfer my all details to this address. Thanks

Hello @akh_nav,

I answered in this other thread:Mobile Contract Details | O₂ Community (o2online.de)

Best Regards,

Gerrit

I have prepaid o2 contract and I am still unable to register with contract number. Please help.

Registration mobile number

Hey,

Welcome to the o2 Community
Has Bumer Link been able to help you here? What exactly is not working with the registration?