Trying to cancel contrat / get support from abroad

Hello @El puma ,

I will be happy to help you here. 
If you are moving abroad, please check out the following link.
There you will find a form, which you can fill out and send back to us. 
In order to be able to terminate the contract prematurely, we need the following documents from you. 
- the deregistration certificate of your previous place of residence
- the registration certificate of your new place of residence abroad
alternatively to the registration certificate, a confirmation from your employer or landlord
(e.g. employment contract, rental agreement)

Kündigung Umzug ins Ausland

Best regards,
Maria

Also I cant send the cancelation papers by fax or by post as Im in other continent will get ages to get to Germany 

Hello @El puma, I understand you'd like to get this done quickly. 🙂

Please send the documents as o2_Maria posted above. You will then receive an answer as soon as possible.

Kind regards, Ines.

Hello @El puma,

Of course I understand that you want to terminate your contract before the end of the notice period if you no longer live in Germany. At the same time, I would also like to ask for your understanding that we cannot simply terminate the contract without appropriate proof.

You had already submitted an notice of termination by the end of the contract via our online form, so currently your contract will be terminated on September 7th, 2024.

You can also use the online cancellation form for an earlier, extraordinary termination. Please check "Außerordenlich" and “Umzug ins Ausland” and describe the problem in the free text field that appears afterwards. You can also upload documents there.

Our cancellation department will contact you in case they need further information then.

I hope, this is helpful. If you have any further questions, please let us know.

Best regards

Giulia