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To cancel plan by mistake after subscribing and cancel my debit with credit card


Hi. I'm not good at German. It's hard for me to understand the system of  O2.

I want to cancel payment of data pack S by mistake. I didn't use data of this data pack.

And I set up charge debit card payment for insufficient credits. I didn't have enough money when I bought My prepaid S. So I have debit in my balance of Mein O2.

Could someone tell me how can I cancel the plan of data pack, and payment by credit card? Thank you!

1 Antwort

o2_Andrea
  • Team
  • 26467 Antworten
  • 18. Juni 2022

Dear @SO3869 ,

welcome to our community. 🐞

The SEPA direct debit mandate and thus the automatic top-up can be revoked in writing at any time.

o2 Prepaid

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

I refunded the fees for the pack because you didn't use it before you deactivated it.

Kind regatrds,

Andrea


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