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Sim not provisioned

A
Neuling

Hello Community,

I got a new sim card yesterday. And it was supposed to start working from today. However, it says “Sim not provisioned”. It is a postpaid sim card! What can I do?

Thanks!

Lösung von o2_Lars

Hello @Alti11 and welcome to our o2 community :-)

If you order a SIM card or a new contract it is necessary that the SIM card gets activated. After the activation is initiated you will be able to use the SIM card within 48 hours, normally after a few minutes. Restarting the phone now and then after the activation may be necessary.

Did it work aready and does the SIM card work right now? :-)

Regards,

Lars

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    9 Antworten

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • 23498 Antworten
    • Lösung
    • 1. Oktober 2021

    Hello @Alti11 and welcome to our o2 community :-)

    If you order a SIM card or a new contract it is necessary that the SIM card gets activated. After the activation is initiated you will be able to use the SIM card within 48 hours, normally after a few minutes. Restarting the phone now and then after the activation may be necessary.

    Did it work aready and does the SIM card work right now? :-)

    Regards,

    Lars

    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    H
    Neuling
    • HerrSmyk
    • Neuling
    • 5 Antworten
    • 2. Dezember 2022

    Good afternoon.  I ordered a sim card online.  Got a sim card.  But she doesn't work.  I have called support twice.  They didn't help me.  I'm already thinking of giving up O2 services.  Why is this happening?  SIM Number: 894922XXXXXXXX

     

    Edit o2_Sven 02.12.2022/12:52: Merged posts together and removed personal data in each one

    H
    Neuling
    • HerrSmyk
    • Neuling
    • 5 Antworten
    • 2. Dezember 2022

    Hallo.  I ordered a sim card online.  Got a sim card.  But she doesn't work.  I have called support twice.  They didn't help me.  I'm already thinking of giving up O2 services.  Why is this happening?  SIM Number: 894922XXXXXXXX

    H
    Neuling
    • HerrSmyk
    • Neuling
    • 5 Antworten
    • 2. Dezember 2022

    Good afternoon.  I ordered a sim card online.  Got a sim card.  But she doesn't work.  I have called support twice.  They didn't help me.  I'm already thinking of giving up O2 services.  Why is this happening?  SIM Number: 894922XXXXXXXX

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • 15517 Antworten
    • 2. Dezember 2022

    Hello @HerrSmyk ,

    welcome to the o2 Community 💙.

    Of course we’d have liked if you had come to us under different circumstances. That the activation of your sim card has so far been unsuccessful is unfortunate. From what I can see you already talked with the hotline earlier today and they have opened a ticket concerning your sim card, so hopefully this gets resolved soon. If you have any further questions please let us know.

    And please do refrain from posting your issue across multiple threads, as this makes it harder for us to help you.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    H
    Neuling
    • HerrSmyk
    • Neuling
    • 5 Antworten
    • 2. Dezember 2022

    @o2_Sven It's all very long .. very!  How can I cancel my order, refuse services?

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • 15517 Antworten
    • 2. Dezember 2022

    Hello @HerrSmyk ,

    if you want to revoke your order, then please check this article that goes into detail about the process:

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    H
    Neuling
    • HerrSmyk
    • Neuling
    • 5 Antworten
    • 2. Dezember 2022
    o2_Sven schrieb:

    Hello @HerrSmyk ,

    if you want to revoke your order, then please check this article that goes into detail about the process:

     

    Kind regards, Sven

    I sent an email asking you to cancel my plan to widerruf@cc.o2online.de Hopefully I don't have to wait weeks for a response.

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 3. Dezember 2022

    Dear @HerrSmyk ,

    if you are within the 14 days of withdrawal and if it is not a shopcontract it should be no problem. The answer may sone time.

    But it seems your SIM-card is online since December 2nd.

    Kind regards,

    Andrea

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