Hello @Alti11 and welcome to our o2 community :-)

If you order a SIM card or a new contract it is necessary that the SIM card gets activated. After the activation is initiated you will be able to use the SIM card within 48 hours, normally after a few minutes. Restarting the phone now and then after the activation may be necessary.

Did it work aready and does the SIM card work right now? :-)

Regards,

Lars

Good afternoon.  I ordered a sim card online.  Got a sim card.  But she doesn't work.  I have called support twice.  They didn't help me.  I'm already thinking of giving up O2 services.  Why is this happening?  SIM Number: 894922XXXXXXXX

Edit o2_Sven 02.12.2022/12:52: Merged posts together and removed personal data in each one

Hallo.  I ordered a sim card online.  Got a sim card.  But she doesn't work.  I have called support twice.  They didn't help me.  I'm already thinking of giving up O2 services.  Why is this happening?  SIM Number: 894922XXXXXXXX

Good afternoon.  I ordered a sim card online.  Got a sim card.  But she doesn't work.  I have called support twice.  They didn't help me.  I'm already thinking of giving up O2 services.  Why is this happening?  SIM Number: 894922XXXXXXXX

Hello @HerrSmyk ,

welcome to the o2 Community .

Of course we’d have liked if you had come to us under different circumstances. That the activation of your sim card has so far been unsuccessful is unfortunate. From what I can see you already talked with the hotline earlier today and they have opened a ticket concerning your sim card, so hopefully this gets resolved soon. If you have any further questions please let us know.

And please do refrain from posting your issue across multiple threads, as this makes it harder for us to help you.

Kind regards, Sven

@o2_Sven It's all very long .. very!  How can I cancel my order, refuse services?

Hello @HerrSmyk ,

if you want to revoke your order, then please check this article that goes into detail about the process:

Kind regards, Sven

I sent an email asking you to cancel my plan to widerruf@cc.o2online.de Hopefully I don't have to wait weeks for a response.

Dear @HerrSmyk ,

if you are within the 14 days of withdrawal and if it is not a shopcontract it should be no problem. The answer may sone time.

But it seems your SIM-card is online since December 2nd.

Kind regards,

Andrea