Welcome to our community  

Good evening @maalelh 

Turn off the smartphone, remove the SIM card and wipe the contact with a dry cloth. If the SIM card is new, you can usually rule out a defect. If possible, blow dry into the SIM slot of the smartphone to remove dust or other foreign objects. 

Best regards Andi40 

@Andi40 

thank you for your response but I dont think the issue has anything to do with the sim card nor the phone because when I insert the card it asks for the PIN code so the phone is reading it, anyway I’ve done what you asked but still nothing 

Hello @maalelh,

I am sorry that the activation of you sim card did not work. Have you received any information by email or SMS on the activation?

if it is a new replacement card, have you activated the card here: SIM-Aktivierung?

We also have a short video on the activation here: Video SIM-Aktivierung.

If it is still not working you can also contact our English speaking hotline: Kontakt.

Best regards

Giulia

I haven’t received anything, it’s not a replacement card and I have no SIM card to call you with in the first place 

Hello @maalelh , 

sorry for the late response.

Is the SIM-card working in the meantime?

Did you get the configuration sms to install everything?

You can get new confirguration sms here → configuration sms

Best regards, 

Manuela