Skip to main content
Warum O2 Service
Gelöst

Requested for a tariff, but my contract is a different tariff

R
Neuling

I had ported my number from another provider to O2 in Schwandorf. The tariff I applied for was O2 unlimited Basic (under 29 tariff for young people) but I got O2 unlimited Smart. So now I'm paying €32.99, which is not I opted. I went to the store where I bought the sim several times and they told me it wasn't possible to change the contract. The problem is that my contract says O2 unlimited Smart, but I never applied for. Please tell me how I can change the contract to O2 unlimited Basic. Besides, this has been going on for more than 6 months.

Thank you!

Lösung von o2_Sven

Hello @Revogeo ,

welcome to the o2 Community 💙.

From what I can see here, you have exactly the same contract as what was on the documents that you signed in the store here. If you talked about something else in the store, that’s not something we can know about, but the documents clearly show a Mobile Unlimited Smart.

 

Kind regards, Sven

Zur Antwort springen
War das hilfreich für dich?

5 Antworten

bs0
Profi
Forum|alt.badge.img+9
  • bs0Profi
  • Profi
  • 41991 Antworten
  • 24. August 2024

Unlimited Basic costs 32,99. Unlimited Smart costs 39,99. Which tarif is shown in the invoices and what are you actually paying for it?

If there is a discrepancy, you signed the contract, so how is it not your fault?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
R
Neuling
  • Revogeo
  • Autor
  • Neuling
  • 5 Antworten
  • 24. August 2024

Hi, thank you for your reply. Sorry I forgot to mention the under 29 tariff for young people, the post has been edited.

bs0
Profi
Forum|alt.badge.img+9
  • bs0Profi
  • Profi
  • 41991 Antworten
  • 24. August 2024

So you have the Unlimited Smart with a discount for under 29s and are paying 32.99 per month? And this is also what it says in the contract you signed?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • Lösung
  • 24. August 2024

Hello @Revogeo ,

welcome to the o2 Community 💙.

From what I can see here, you have exactly the same contract as what was on the documents that you signed in the store here. If you talked about something else in the store, that’s not something we can know about, but the documents clearly show a Mobile Unlimited Smart.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
Sächsin
Superstar
  • SächsinSuperstar
  • 25672 Antworten
  • 24. August 2024

Der TE hat einen weiteren Thread mit identischem Anliegen 

 

Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica