Replacement SIM

Hello, I ordered the replacement prepaid SIM on July 11th, but I haven’t received the SIM card yet.

I’ve received the email that the SIM card was sent and is on the way, but there is no update afterwards.

Please check when it will be delivered.

Edit o2_Giulia, 19.07.2022, 13:30 Uhr: moved to English Community: Mobile

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Lösung von o2_Manuela 20 July 2022, 13:19

Hello @Ginie ,

welcome to our community! 😊

Normally the sim card arrives after circa 3 days.

Did your sim card arrive in the meantime or should we take a look for you?

I´m looking forward to your response.

Best regards,

Manuela

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