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renewing contract

bmot
Rang

I've got a contract with 2 Sims (one for me, one for my son) and it's now possible to renew. I have a discount for taking a second sim under the partner contract deal. If I renew, what's the best deal I can get, because I don't want to lose the discount I'm getting? I am also maybe interested in a new phone is that makes any difference. I'd appreciate some advice on the best way to approach this. I need around 10gb, my son is fine with 1gb data per month.

 

Edit o2_Bianca: Verschoben von Vertrag&Tarife zu English Community mobile

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Lösung von o2_Tobias 23 July 2020, 09:29

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32 Antworten

o2_Andrea
Benutzerebene 7

Dear @bmot ,

 

the cell phone is still on advance order, since it is probably currently not available. :confused:

 

Kind regards,

Andrea

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bmot
Rang

@o2_Andrea  i remember checking and the pixel 4a was listed as available/in stock before I ordered it. If it is now unavailable, is it possible to cancel the phone order without affecting the contract? I can then buy the phone directly from google, as I’d rather not have to wait

thanks

bmot
Rang

Here is the email I received on 12 November, confirming that it is being sent. But there is no record of the Auftragsnummer when I search via the link. Something has gone wrong here, and now I'm concerned. Not only are both contracts much more expensive than I agreed to when I clicked the offer, they also have the 5 Euro internet add on which I didn't specify, and the phone has gone missing! 

 

Vorfreude ist die schönste Freude
So checken Sie den Lieferstatus Ihrer neuen Hardware
Lieber O2 Kunde,

vielen Dank für Ihre Bestellung vom 12.11.2020 mit der Auftragsnummer WS..... (redacted) Den voraussichtlichen Liefertermin finden Sie hier.

Bitte beachten Sie:
 
• Die dort angegebene Lieferzeit basiert auf der vom Hersteller angekündigten Lieferung für Ihr Gerät.

Freundliche Grüße
Ihr O2 Team
o2_Andrea
Benutzerebene 7

Dear @bmot ,

 

as I mentioned above, there were problems between November 12th and 14th when booking discounts for contract extensions. The discounts should be corrected automatically in a few days. Please don’t worry about it.

We offer two different Google Pixel 4a, I can see that the 5G Version is immediately available and the other one will be available in a week. Where the delay comes from I cannot say. You can of course cancel the contract within 14 days if it takes too long.

 

Kind regards,

Andrea

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o2_Andrea
Benutzerebene 7

Dear @bmot ,

 

I wanted to ask you again, if your Google Pixel 4a has arrived and everything is ok.

 

Kind regards,

Andrea

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bmot
Rang

Hi @o2_Andrea yes, all is good: the phone arrived a few days ago and it looks like both tariffs have been corrected. Thanks again for your help in getting this arranged, I'm happy with the new contract and phone.

Charles

o2_Andrea
Benutzerebene 7

Dear @bmot ,

 

that sounds good. If you need further assistance, please do not hesitate to contact us again.

 

Kind regards,

Andrea

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