I top up 15 Euros but the balance reflected is only 7.,52 Euro and the tariff was also not activated.
How will I go about this?
Thank you very much for your assistance.
Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile
Lösung von o2_Matea
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Hey
welcome to the o2 community 💙
Your quaestion can be simply explained.
You booked o2 My Prepaid M.
This is the reason that 7,49 EUR were debited.
Kind regards, Matea
Hello O2 team, I have booked a prepaid package on existing number which is newly received. I want to make sure the package I applied for it will be activate on my number and how much time it will take. Thanks!
Have you ordered a prepaid card with your phone number ported at the same time?
are you registered for My o2 with your phone number? You can book the right pack there.
Yes I am registered but what about that one? It is in German and very confusing and I ordered one which was wrong. Could you resolve first my issue? Make sure first that will cancel first then I will do new one. I don't know how to do cancel.
Hello
Welcome to the community.
You have already received the right answer from Bumer.
Please cancel the new SIM card using the email address provided.
Then log in to the portal/app with your active phone number and book the desired pack for this phone number.
Best regards,
Maria
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
