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prepaid tariff not activated

  • February 25, 2023
  • 8 Antworten
  • 77 Aufrufe
C
Besucher:in

I top up 15 Euros but the balance reflected is only 7.,52 Euro and the tariff was also not activated. 

How will I go about this? 

 

Thank you very much for your assistance.   

Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Lösung von o2_Matea

Hey @Choy ,
welcome to the o2 community 💙
Your quaestion can be simply explained.
You booked o2 My Prepaid M.
This is the reason that 7,49 EUR were debited.
Kind regards, Matea

8 Antworten

o2_Matea
  • o2_MateaTeam
  • Team
  • Lösung
  • February 28, 2023

Hey @Choy ,
welcome to the o2 community 💙
Your quaestion can be simply explained.
You booked o2 My Prepaid M.
This is the reason that 7,49 EUR were debited.
Kind regards, Matea

A
Besucher:in
  • akh_nav
  • Besucher:in
  • April 30, 2024

Hello O2 team, I have booked a prepaid package on existing number which is newly received. I want to make sure the package I applied for it will be activate on my number and how much time it will take. Thanks! 

Bumer
Legende
  • BumerLegende
  • April 30, 2024

Have you ordered a prepaid card with your phone number ported at the same time?

A
Besucher:in
  • akh_nav
  • Besucher:in
  • April 30, 2024

@Bumer I ordered first Free Sim and activated and today I ordered a package on SIM but it seems they are going to send another SIM. Could you make that package should be activate on Fre Sim? 

Bumer
Legende
  • BumerLegende
  • April 30, 2024

are you registered for My o2 with your phone number? You can book the right pack there.

A
Besucher:in
  • akh_nav
  • Besucher:in
  • April 30, 2024

Yes I am registered but what about that one? It is in German and very confusing and I ordered one which was wrong. Could you resolve first my issue? Make sure first that will cancel first then I will do new one. I don't know how to do cancel. 

Bumer
Legende
  • BumerLegende
  • April 30, 2024

revoke the new card to: widerruf@cc.o2online.de 

o2_Maria
  • o2_MariaModeratorin
  • Moderatorin
  • May 4, 2024

Hello @akh_nav 

Welcome to the community.
You have already received the right answer from Bumer.
Please cancel the new SIM card using the email address provided.
Then log in to the portal/app with your active phone number and book the desired pack for this phone number. 

Best regards,
Maria

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