Good morning,
I purchased an O2 Sim card for 9.99€ from Frankfurt Airport and activated it. It had 3.5 GB data and unlimited calls. It worked fine for next day but later it stopped working. I'm unable to place a call as well as use mobile data. When I place a call it is asking me to recharge to continue. I don't understand the issue. The o2 app is in German and I'm not sure how to use it. Please help me out with this issue.
Thank you.
Lösung von o2_Larissa
Hi
welcome to our community 💙
For me, it sounds like prepaid, both from the description and the price.
Which pack did you book after the SIM card was activated and how much money did you load the SIM card with?
Regards
Larissa
Hi
welcome to our community 💙
For me, it sounds like prepaid, both from the description and the price.
Which pack did you book after the SIM card was activated and how much money did you load the SIM card with?
Regards
Larissa
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