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prepaid intenet Roaming not working

vor 4 Jahren
Aug. 16, 2022 8:31 PM UTC
8 Antworten
308 Aufrufe

S

SRohilla
Besucher:in

Dear Team,

Mobile data roaming doesn’t work for my O2 Prepaid sim card from Germany.

I keep getting the pop up error with message: “Could not activate the mobile data network”.

Could you please help me mitigate this issue?

Thanks,

Sumeet

Edit by MXP_Alex: Moved to English o2 Community

Lösung von o2_Sven

Hello @SRohilla ,

where were you using your prepaid SIM. Up until today there have been issues with the data connections in the Netherlands. These have been fixed, so if this was the root cause, then you should be able to use your data again.

Kind regards, Sven

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+26

TeufelEnergy
Legende
vor 4 Jahren
Aug. 16, 2022 8:34 PM UTC

Hey

Does your sim card work without roaming then?

BR

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S

SRohilla
Autor
Besucher:in
vor 4 Jahren
Aug. 16, 2022 8:40 PM UTC

I am able to call my friend using the sim but no internet connectivity using the sim.

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o2_Larissa
Team
vor 4 Jahren
Aug. 20, 2022 1:23 PM UTC

Hi @SRohilla,
welcome to our o2 Community 😊
Which data pack is active for your prepaid card and until which date? Have you perhaps set up a roaming block for data in your mobile phone?

Best regards
Larissa

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S

SRohilla
Autor
Besucher:in
vor 4 Jahren
Aug. 20, 2022 1:30 PM UTC

Hi Larissa,

Currently, I have Smart 300 pack activated until end of 2023. Roaming is turned on and I also tried reseting the sim but nothing seems to work!

Sumeet

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o2_Sven
Moderator
Lösung
vor 4 Jahren
Aug. 22, 2022 11:28 AM UTC

Hello @SRohilla ,

where were you using your prepaid SIM. Up until today there have been issues with the data connections in the Netherlands. These have been fixed, so if this was the root cause, then you should be able to use your data again.

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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A

Anonymous
vor 4 Jahren
Aug. 22, 2022 12:11 PM UTC

The Smart 300 is a very old option and needs to be renewed monthly and therefore the option is not valid until the end of 2023.

You can use the internet in Germany?
Have you checked whether the APN says pinternet.interkom.de or just internet? pinternet.interkom.de must be entered there.
Have you ever asked customer service to block the SIM card for internet abroad?