Hey

Does your sim card work without roaming then?

BR

I am able to call my friend using the sim but no internet connectivity using the sim.

Hi @SRohilla,
welcome to our o2 Community 
Which data pack is active for your prepaid card and until which date? Have you perhaps set up a roaming block for data in your mobile phone? 

Best regards
Larissa

Hi Larissa, 

Currently, I have Smart 300 pack activated until end of 2023. Roaming is turned on and I also tried reseting the sim but nothing seems to work!

Sumeet

Hello @SRohilla ,

where were you using your prepaid SIM. Up until today there have been issues with the data connections in the Netherlands. These have been fixed, so if this was the root cause, then you should be able to use your data again.

Kind regards, Sven

The Smart 300 is a very old option and needs to be renewed monthly and therefore the option is not valid until the end of 2023.

You can use the internet in Germany?
Have you checked whether the APN says pinternet.interkom.de or just internet? pinternet.interkom.de must be entered there.
Have you ever asked customer service to block the SIM card for internet abroad?

For the moment it seems to be working fine. 

Hi @SRohilla good to read that it is working right now.
If you´ve any new requests you´re alway welcome.

kindly regards 
Michael