Skip to main content
Warum O2 Service
Gelöst

prepaid aufladen

  • 22. März 2022
  • 1 Antwort
  • 36 Aufrufe

Hi I have a problem with getting charged for the prepaid SIM card data plans. I just charged my account with €15 and immediately it got deducted to €9 something, maybe it automatically renewed my account existing plan.

The problem is I want to change my plan, so I switched to another plan and was cancelling the original one, then I got charged again. Now I only got $4 in my account and I'm so confused why am I paying €11 for 3,5gb data?? Can you please refund the money? 

Thanks a lot and have a nice day.

 

EDIT: verschoben in Englisch   o2_Maria

Lösung von o2_Ines

Hi @angie1234, welcome at our community.

It's great that you got in touch right away. 😊

I´m happy to refund you the amount because I see that you canceled the Pack M directly and did not use it.

Kind regards, Ines.

 

Zur Antwort springen
War das hilfreich für dich?

1 Antwort

o2_Ines
  • Moderatorin
  • 5412 Antworten
  • Lösung
  • 24. März 2022

Hi @angie1234, welcome at our community.

It's great that you got in touch right away. 😊

I´m happy to refund you the amount because I see that you canceled the Pack M directly and did not use it.

Kind regards, Ines.

 


Deine Antwort