I've given SEPA for my bill payments it's didn't get deducted because of not having enough balance. Please try again now I've enough balance in the account now
(Thread moved to our english community, o2 Michi)
Gelöst
Payment problem
Lösung von bs0
A second attempt to debit the amount from your account will not be made. If the payment failed you will need to transfer the amount due to o2. The account details are in the invoice.
+9- Profi
- 42005 Antworten
- Lösung
A second attempt to debit the amount from your account will not be made. If the payment failed you will need to transfer the amount due to o2. The account details are in the invoice.
In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
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- Moderator
- 19979 Antworten
Hi
welcome to our community. 
Unfortunately we’re not deducting a second time if the first deduction attempt failed. In this case you need to transfer the invoice amount. If this is successful, further bills will be deducted again.
We have a FAQ with detailled informations reagrding this issue:
If you have further questions feel to free to ask us.
Best regards,
Michi
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