Hi @Deividas,

welcome to our English community.

Thanks for your message. I regret that you were not properly informed about your contracts. At the moment you have 2 contracts with the tariffs “o2 Free S” and “o2 Blue Data S Kombi”.

I suppose your request was for the o2 Blue Data-tariff for which you are charged with 4,99 € per month. You already have this tariff now since 30th March 2017.

If you like to cancel this contract, please send us a cancellation. You find the procedure for a cancellation here: cancellation

I hope I could help you with this information.

Loving greetings,

Tobias

Dear Tobias, thank you for your reply. 

I have not been charged 4.99€ as stated. I have been charged over 12.59€/monthly since 30.03.2019 for O2 Blue Data S. I do not recall signing or accepting any of such terms. 

Once again, why am I seeing a 25€ difference in my bills month per month? This is no longer a miniscule amount of money and it is unacceptable.

I would gladly provide you with any additional details you may need to solve this issue. 

I do not wish to cancel my contract. I wish to be reimbursed for contract amendments done without my knowledge and continue on the original plan I have requested in 2017 with no amendments.

Kind regards

Edit  : wrote wrong answer…

I went to the shop!

Hello @Deividas ,

can you check your contract documents for this specific contract?

The shop sent us a copy in 2017, meaning: you also should have received one, also.

Regarding the newest bill:

We can see various connections, which did not fall under any flatrate, specifically calls from germany to different countries.

That should explain the rise above the genereal tariff costs.

Please take a look at you bill here:

http://g.o2.de/rechnung-aktuell

Viele Grüße,

Kurt

Hi,

I have the same problem for over a year now and I’ve tried everything to get it fixed and nothing worked.

Already wrote two letter, called many times, went to the shops and no one seems to be able to do anything. I want to solve this as quick as possible and the easiest way but it’s not working so far.

I have been a cliente since I moved go Germany almost 4 years ago and was very satisfied but this is really annoying. I have been charged for two numbers for months now, one of them I never had or asked for. I gotta a call once offering me update my plan to one with unlimited internet, since I had 40Gb at that point, saying that I would pay the same I was already paying since I was a loyal costumer. Then when I’ve called about the 2 numbers I find out that my real number never got this unlimited internet and it was actually placed on another number that I have no idea of the existence. I just want all this money I paid back and the cancellation of this other number. I’m a student and I can’t afford it. I’m very unsatisfied. Hopefully someone can help me now or I might need to move forward and get formal help.

many thanks.

Hello @brnnn,

welcome to our o2 Community

I'm sorry if there seemed to have been a misunderstanding over the phone when concluding a new contract. When you sign a mobile phone contract, we provide detailed information about the new contract by email. There is a 14-day cancellation period for contracts concluded by telephone so that any contracts that you do not want can be canceled immediately.

Apparently, this deadline has long since expired. I very much regret that in this case we have no option to terminate the contract after several months. You can of course normally cancel the contract at the end of the term using our online cancellation form.

Please let us know if you have any further questions.

Best regards

Giulia

It was never told that this was a contract for a new phone. And even knowing that this number was never used or someone is using it, that’s how you answer to a long time customer? Amazing service

So disappointed. Definitely canceling my number as soon as possible. 

Hello @brnnn,

I am very sorry that we cannot accept a withdrawal after such a long period of time. Our employees had already informed you of this in writing.

Best regards

Giulia

I never received any writing on this.