Hi @Narmin10,

I regret that you were not successful in ordering your iPhone.

If you like to receive the reason for the denial of your device, please write a letter to the following address:

Telefonica Germany GmbH & Co. OHG

Auskunftsstelle

90345 Nürnberg

Please include in your letter your first and last name, your birthday date and your complete address.

You will then receive an answer.

Thanks a lot.

Loving greetings,

Tobias

Hi @Narmin10,

I regret that I had no other solution in your case.

If you have any additional questions, just feel free to contact our English community.

Loving greetings,

Tobias