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o2 Pack activating difficulty


@o2_Andrea ​@o2communityuser ​@o2_Kathi ​@o2_Cora 

- I am an existing o2 prepaid customer. I am using o2 services for quite sometime. For past few months I am really facing difficulty in activating the  o2 Prepaid S  pack. I am adding sufficient credit even though the pack is not getting activated automatically. This is causing me real inconvenience and I am really not happy with o2 services. Due to which I am forced to pay additional amount to activate the pack which is really bad. When I login with my o2 credentials  o2 Prepaid S with 8 GB or 16 GB data for 28 days never gets displayed. Furthermore, I want to understand why o2 sets a default credit amount (10.15, 20 Euros) to do the top-up. For example if a customer has 8 Euros balance in his account why can't she or he add 2 Euros and activate the 9.99 Euros pack for 28 days. Minimum amount of top-up is 10 euros.

Is there a way to solve my problem. I have even tried SMS option 5667 or *104# to activate the pack. This doesn't work at all. Hope you will check this on priority and provide me a resolution. Make the recharging option user friendly for customers instead of having a complex steps.

Bumer
Lehrling
  • 17. November 2024

o2_Kathi
  • Moderatorin
  • 29. Dezember 2024

Hello ​@RahulSekar,
welcome to our community 💙 I apologize for the delay in replying. Your post seems to have been overlooked, but that shouldn't happen because we want to read everything and respond promptly.
Is everything working for you now with the booking of a prepaid package?
You can set your own amount by bank transfer and don't have to select a minimum amount. I hope that you have received this information yourself in the meantime 😊 If we can help you further and you have any questions, please let us know again.
Kind regards

Kathi


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