- I am an existing o2 prepaid customer. I am using o2 services for quite sometime. For past few months I am really facing difficulty in activating the o2 Prepaid S pack. I am adding sufficient credit even though the pack is not getting activated automatically. This is causing me real inconvenience and I am really not happy with o2 services. Due to which I am forced to pay additional amount to activate the pack which is really bad. When I login with my o2 credentials o2 Prepaid S with 8 GB or 16 GB data for 28 days never gets displayed. Furthermore, I want to understand why o2 sets a default credit amount (10.15, 20 Euros) to do the top-up. For example if a customer has 8 Euros balance in his account why can't she or he add 2 Euros and activate the 9.99 Euros pack for 28 days. Minimum amount of top-up is 10 euros.
Is there a way to solve my problem. I have even tried SMS option 5667 or *104# to activate the pack. This doesn't work at all. Hope you will check this on priority and provide me a resolution. Make the recharging option user friendly for customers instead of having a complex steps.
