I bought an internet to go package with a Huawei mobile router. When the included 30gb allowance was used up I added another €50 to the account and someone from the online chat was able to renew the tariff.
I’ve since added a bank account to allow auto top-ups but nothing happens. How do I get another data package?
Hi
I welcome you as a new prepaid-customer to our English Community.
Nice that our o2 Chat-Support was already of help to you.
Did you already register yourself at “Mein o2”?
As the pack has a duration of 1 year, it is not prolonged automatically. You need to order the internet-to-go-pack at “Mein o2”.
In this video, you find at the end also an explanation how to book another pack: o2 my Prepaid Internet-to-Go Jahrespaket - Aktivierung & Registrierung (activation & registration)
Please change the subtitles to English.
After the registration at “Mein o2” you can activate a new internet-to-go-pack here:
I hope this information is helpful for you.
Loving greetings,
Tobias
Great
if you need any further help, just come back to our English Community.
Please have a look also to the different areas of our Community. Here is also an interesting article for you:
Loving greetings,
Tobias
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