Hello @helloworld46,

welcome to our o2 Community

Unfortunately, we cannot subsequently change a delivery address here.

What kind of order is it? Did you order online/by phone or in one of our shops? Then it's best to call again or go back there, the staff can check whether a new order is necessary in this case.

Best regards

Giulia

I ordered an iphone through phone. I also wanted to check my order status since the website is not working. 

Hello @helloworld46 ,

I assume you mean checking the order status online, have you also tried doing so through the App (Menu → Bestellungen) or here instead?

Kind regards, Sven

I am waiting for my O2 sim so i do not have a account yet. When i enter my information on bestellungstatus website it says “Diese Funktion steht zur Zeit nicht zur Verfügung.”. Perhaps you can check it for me. my order number is WSHWXXXXXXXXXX.

Edit o2_Lars: Please never publish any personal information in a public forum - 11.12.2022

Dear @helloworld46 ,

I see, that you spoke to our hotline on Saturday, where you were informed about the order status.

Kind regards,

Andrea

Yes, I was informed. Since i was missing apartment number from the delivery address the order was returned and it says the order will be cancelled. I never got the mail about the tracking number and it is returned now. What are the next steps i need to take ???

Dear @helloworld46 ,

when the hardware order was canceled, the mobile contract should be canceled too. But you have a number porting ordered, that will start at the activation of the mobile contract. So I think the mobile contract will activate.

Did you get a hardware discount? If not, you can simply order the hardware again.

Kind regards,

Andrea

Hello,

I received my iphone but there was no sim card in the package. Amount has already been charged for both phone and sim contract since december. Also Can i get esim directly instead of physical sim?  

Hello @helloworld46,

the SIM card always comes separately in a letter. If you have not received it, did you get the email concerning activation of your tariff? You can then order a replacement card here. Alternatively please call our English speaking support to clarify your issue.

You can order an eSIM for any contract in addition or instead of a physical SIM.

Please let us know if you have any further questions.

Best regards

Giulia

My sim order number of: CINAcoN1804XXXX was returned because of delivery issue back in november.

Could you check if i can order it again?

Edit: o2_Matze 18.01.23 13:10 Please do not post personal data in a public forum

Hi @helloworld46 

Was that about an exchange card or a card for a new contract? 

My sim order number of: CINAcoN1804XXXX was returned because of delivery issue back in november.

If you have problems with your address (like for ex. the mail does not arrive or cannot find your letterbox),

I recommend you to go directly to an o2 shop, as you can get the simcard there directly.

Best Regards Matze