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Laptop without simcard

A
Neuling

Hi

I want to buy a laptop and I sent an order.

is it possible to buy laptop without sim-card or Mobilfunk-Tarif?

Edit o2_Antje: Moved to English Mobile / 20.10.2023

Lösung von o2_Andrea

Dear @At1240 ,

your orders were rejected because they did not pass our credit check.

We cannot tell you why this is the case. Please contact the address given in the email with the rejection. Only they can give you the relevant information.

Kind regards,

Andrea

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    11 Antworten

    Vilureef
    Superstar
    • Vilureef
    • 50002 Antworten
    • 19. Oktober 2023

    Hello @At1240,

    Yes it's possible. Look here.

    Best regards 

     

    -
    Sächsin
    Einer Person gefällt das
    • Sächsin
      Sächsin
    A
    Neuling
    • At1240
    • Autor
    • Neuling
    • 4 Antworten
    • 19. Oktober 2023

    I ordered again 

    but my first ordered denied because of Mobil-tarif. 

    what should I do in this case? I just ordered a laptop.

    Vilureef
    Superstar
    • Vilureef
    • 50002 Antworten
    • 20. Oktober 2023

    Hello @At1240,

    So that you don't have 2 laptops later, revoke the first one.

    Best regards

    -
    A
    Neuling
    • At1240
    • Autor
    • Neuling
    • 4 Antworten
    • 21. Oktober 2023

    both of my orders are unacceptable and the same answer is sent to me…

    your answer didn’t help me.

    there is a paradox between your claim and action.

    both of my laptop request are canceled because I did not order Mobei-Tarif.

    o2_Flo
    • o2_FloTeam
    • Team
    • 13177 Antworten
    • 2. November 2023

    Hey @At1240,

    Welcome to the o2 Community 💙
    What messages do you get when you try to order the device? :) 

    Greetings,
    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
    Libertas
    Star
    • LibertasStar
    • Star
    • 2703 Antworten
    • 2. November 2023

    @At1240 When you order a laptop or another device O² checks if you´re solvent. If they might think you´re not solvent, they cancel your orders.

    Smartphone Techniker
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • Lösung
    • 9. November 2023

    Dear @At1240 ,

    your orders were rejected because they did not pass our credit check.

    We cannot tell you why this is the case. Please contact the address given in the email with the rejection. Only they can give you the relevant information.

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    A
    Neuling
    • At1240
    • Autor
    • Neuling
    • 4 Antworten
    • 14. November 2023
    o2_Flo schrieb:

    Hey @At1240,

    Welcome to the o2 Community 💙
    What messages do you get when you try to order the device? :) 

    Greetings,
    Flo

    Your My Handy order
    Unfortunately we cannot carry out the order.
    Good day,

    Thank you for your interest in our My Handy offer.

    We regret to inform you that we cannot fulfill your order.

    If you have ordered a mobile phone tariff together with your My Handy order, this order will be processed and checked separately. You will receive the relevant information separately by email.

    If you would like to know the reason for My Handy rejection, please write to:
    Telefónica Germany GmbH & Co. OHG, information point, 90345 Nuremberg

    Be sure to provide your full address details (including first and last name) and your date of birth.

    Since the topic of data protection is very important to o2, the careful handling of personal data is very important to us. Please understand that we can only answer questions about your rejection in writing.

    Best regards
    Your o2 team
    A
    Neuling
    • At1240
    • Autor
    • Neuling
    • 4 Antworten
    • 14. November 2023
    Libertas schrieb:

    @At1240 When you order a laptop or another device O² checks if you´re solvent. If they might think you´re not solvent, they cancel your orders.

    Ich weiß nicht, was ich in diesem Fall tun soll?

    Sächsin
    Superstar
    • SächsinSuperstar
    • 25678 Antworten
    • 14. November 2023

    Steht in der Mail

    "If you would like to know the reason for My Handy rejection, please write to:
    Telefónica Germany GmbH & Co. OHG, information point, 90345 Nuremberg"

    Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • 20978 Antworten
    • 23. November 2023

    Hello @At1240,

    A credit check is always carried out on all orders. The rejection has nothing to do with the fact that you have not ordered another contract from us.

    We have checked your order and have come to the conclusion that we will not accept it within the scope of freedom of contract.

    I don’t have any information on the reasons for the rejection, they can only be requested in writing at the address provided.

    Best regards

    Giulia

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