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A
Rang

Can you email me copies of my invoices for 2020?

Your website is not working. It is apparent from a number of messages in the community and I have never been able to access my copies. 

 

I only need them for tax purposes. Many thanks.

 

 - Alex

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Lösung von o2_Tobias 12 March 2021, 08:43

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35 Antworten

o2_Tobias

Hi @Alex208KarlMarx, 

 

until now, I did not get any reply to my suggestion. 

 

Can you already see your invoices online again?

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
Rang

Hi Tobias! Thank you so much for your follow up. I’ve been locked out of my Community account so couldn’t reply until I created a new account. So here I am now.

 

Please do not combine my DSL and Mobile as I will be cancelling my mobile account but will leave my DSL.

But you are on to something, it is definitely my registration that has been causing difficulties.

o2_Tobias

Hi @Alex_DragonBerline or @Alex208KarlMarx, 

 

thanks for your message. 

 

I have just written another private message to you at @o2_Support which you can read with your community-name @Alex_DragonBerline. Please reply there to my request. 

 

Thanks a lot. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
Rang

Many thanks Tobias. The caching issue has resolved and I can view invoices now.

 

can you let me know the cost for me to cancel my phone contract?

o2_Tobias

Hi @Alex_DragonBerline, 

 

nice that you now have access again to your DSL-contract at “Mein o2”.

 

I regret that you would like to end your mobile phone-contracts. In order to cancel your contracts, please follow the instructions as mentioned here: Contract Cancellation 

 

We do not offer a pay-out in order to cancel your contract to an earlier date. The earliest date is to the end of your 24-month-period. 

 

I hope that the information is helpful to you. 

 

Loving greetings,

Tobias

 

 

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
Rang

I see. So you are forced to pay for all the time remaining on your contract with no option to get a reduced rate to get out?

o2_Matze

Hi @Alex_DragonBerline 

As my colleague Tobi told you, a cancellation to an earlier date is not possible.

Best Regards Matze 

 

https://g.o2.de/wcr
A
Rang

I see. Unfortunate, I guess this is how O2 “gets” you.

I’ll just have to wait till my contract ends.

 

I see I have run out of data for the month, can you confirm I have added a topup correctly? My intent was to just Topup for the month but it seems like the only option is to add a an additional top up monthly or daily. There is no “one-time”top up option. Is that right?

o2_Tobias

Hi @Alex208KarlMarx, 

 

thanks for your message. 

 

Please be assured that our intention is not to “get” our customers. But this is the way contracts are functioning in Germany. 

 

Of course, there is the possibility to change into a lower contract without extending your contract. But this is possible only at the earliest with a remaining duration of 12 months. Please have a look online earliest on 16th July 2021 under this link to get a tariff-change. 

 

I confirm that you topped up your telephone-number with -644 at the end with a monthly data-snack of 10 GB. You have the possibility to deactivate the top-up each month. Just have a look online at “Mein o2”under Packs.

 

I hope I could help you with this information. 

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
Rang

When does my current contract expire?

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