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I need to cancel O2 HomeSpot


I need to cancel my O2 HomeSpot contract as soon as possible, but I can't find out how. The 017688855222 is German only and Mein O2 (German only too but I can use Google Translate) everytime I try to login it says it has technical problems. I actually was never able to access it in more than one and a half year as a customer.

Anyway, how can I do it and do it fast? Any online form? Should I go to an O2 store? I am in Köln, so a recomendation of a place to go would be appreciated, if there is no way to do it online.

Thanks

 

 

EDIT: verschoben in Englisch     o2_Maria

Lösung von o2_Andrea

Dear @davidfmendes ,

thank you for your reply in the private messages.

Your Homespottarriff will end on April 12th 2023.

This is the earliest possible termination date.

You can send your Homespotrouter back to us over the Return portal.

Kind regards,

Andrea

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11 Antworten

schluej
Superstar
  • 15607 Antworten
  • 22. August 2022

Moin,

try https://info.o2online.de/kuendigung/ 

First log off from Hilfe.o2online.de 

don’t use the web site translation from google, that could cause the problem.


o2_Lars
  • Moderator
  • 23498 Antworten
  • 27. August 2022

Hello @davidfmendes,

the way schluej suggested is exactly the right one, you can canel online using the form he linked :-)

Regards,

Lars


  • Autor
  • Neuling
  • 9 Antworten
  • 14. September 2022

Hi,

I sent the form as suggested almost a month ago. Got one email saying portability was confirmed (I'm changing to a different provider) for today (September 14th), but until now I did not get any other communication. I have the Homespot equipment here and I did not get any instructions about what to do with it. I suppose O2 will want it back (and I don't want to keep paying for it). How should I proceed now? I want to make sure all my business with O2 get closed.

thanks


o2_Andrea
  • Team
  • 26467 Antworten
  • 17. September 2022

Dear @davidfmendes ,

your community account is not linked to any record, so I can't check for you at the moment. Has the porting worked in the meantime?
If it's a rental router and not a purchased product, you can register the Homespot for return via the returns portal link.

Kind regards,

Andrea


  • Autor
  • Neuling
  • 9 Antworten
  • 22. September 2022

Hi,

The new internet provider installed its equipment and it is working. I suppose it means the porting has been done. But I would feel much more comfortable if I had some sort of confirmation from O2 that I am not being charged anymore. I wonder if some confusion might have happened with prting because my subscription was to Homespot, which is, in a way, a mobile phone number and not a landline. Is there a way to get a confirmation that my account has been closed and that I will not be charged anymore?

Now about the router, I'll try that link, thank you very much 


  • Autor
  • Neuling
  • 9 Antworten
  • 22. September 2022
o2_Andrea schrieb:

Dear @davidfmendes ,

your community account is not linked to any record, so I can't check for you at the moment.

About this, maybe my account is linked to my other email address. Should I post here so you can check, or maybe send me a private message so I could reply to it with that info?

 


o2_Andrea
  • Team
  • 26467 Antworten
  • 27. September 2022

Dear @davidfmendes ,

I will write a private message to you from o2_Support.

Kind regards,

Andrea


  • Autor
  • Neuling
  • 9 Antworten
  • 30. September 2022

Thank you, I have just answered your message there.


o2_Andrea
  • Team
  • 26467 Antworten
  • 7. Oktober 2022

Dear @davidfmendes ,

I am still waiting for an other reply from you in the private messages.

Kind regards,

Andrea


  • Autor
  • Neuling
  • 9 Antworten
  • 7. Oktober 2022
o2_Andrea schrieb:

Dear @davidfmendes ,

I am still waiting for an other reply from you in the private messages.

Kind regards,

Andrea

I have just responded, sorry for the delay, I don't get notifications for these messages, that's why it takes me long. I'll try and pay attention these days so we can resolve this issue. Thank you very much.


o2_Andrea
  • Team
  • 26467 Antworten
  • Lösung
  • 10. Oktober 2022

Dear @davidfmendes ,

thank you for your reply in the private messages.

Your Homespottarriff will end on April 12th 2023.

This is the earliest possible termination date.

You can send your Homespotrouter back to us over the Return portal.

Kind regards,

Andrea


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