Hello,
I recently ported out my prepaid number to another network and I had some credit in my o2 account.
Is it possible to get this credit back without sending a physical mail?
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But is there any other way?
According to this, I must fill it, print it, and then send it via physical mail.
Is it possible to do it online?
Hallo
welcome to the o2 Community 
.
I’d assume that it is also acceptable if you send the document as described by Vilureef, it’s just important that you sign the form and fill it out completely.
Kind regards, Sven
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