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How to get back credit after porting number


Hello,

I recently ported out my prepaid number to another network and I had some credit in my o2 account.
Is it possible to get this credit back without sending a physical mail?

Lösung von Vilureef

Hello @kholo_duck,

Attach it to the contact form.

Best regards

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4 Antworten

Vilureef
Superstar
  • 50002 Antworten
  • 8. November 2023

  • Autor
  • Neuling
  • 1 Antwort
  • 8. November 2023

But is there any other way?
According to this, I must fill it, print it, and then send it via physical mail.

Is it possible to do it online?


Vilureef
Superstar
  • 50002 Antworten
  • Lösung
  • 8. November 2023

Hello @kholo_duck,

Attach it to the contact form.

Best regards


o2_Sven
  • Moderator
  • 15517 Antworten
  • 8. November 2023

Hallo @kholo_duck ,

welcome to the o2 Community 💙.

I’d assume that it is also acceptable if you send the document as described by Vilureef, it’s just important that you sign the form and fill it out completely.

 

Kind regards, Sven


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