How to cancel O2 TV M. I don't watch TV and I don't want to pay for it. I got this postpaid connection on Jan 2022. I realised last month bill, that my billis having O2 TV for 4.99. since then I have tried online website and don't find any option to cancel it. I am kind of now thinking to change the number if I don't get any way to cancel TV option. Is there any easy way to cancel only O2 TV from my contract ? I don't want to 4.99. kindly help !
o2_Katja: Moved to our english community
Lösung von o2_Matea
Hello
welcome to our Community - it's nice that you found us💙
So I checked your client profile and I found your contract from Jan 2022.
The telephone tariff you chose o2 Free M includes o2 TV M at the cost of 4,99 EUR.
It is also specified in the contract. The first month was for free as u can see in your bills.
Unfortunately I can’t cancel this option. I wish I had better news for you.
But the good thing is, that the cancellation of the o2 TV M Pack is already registered for you at the end of the 24 months. This is also how long the monthly fees will accrue.
As you are alreday paying, maybe you wanna try o2 TV out and at least benefit from the advantages?
If you need assistance, feel free to get in touch with us.
Kind regards, Matea
Hello
welcome to our Community - it's nice that you found us💙
So I checked your client profile and I found your contract from Jan 2022.
The telephone tariff you chose o2 Free M includes o2 TV M at the cost of 4,99 EUR.
It is also specified in the contract. The first month was for free as u can see in your bills.
Unfortunately I can’t cancel this option. I wish I had better news for you.
But the good thing is, that the cancellation of the o2 TV M Pack is already registered for you at the end of the 24 months. This is also how long the monthly fees will accrue.
As you are alreday paying, maybe you wanna try o2 TV out and at least benefit from the advantages?
If you need assistance, feel free to get in touch with us.
Kind regards, Matea
How to cancel O2 TV M. I don't watch TV and I don't want to pay for it.i did not even use it. Please unsubscribe this o2 TV. Thanks
Dear
the o2 TV M option has a term of 24 months. You can cancel it yourself in the My o2 app at the end of the 24 months (to September 28th 2024).
Kind regards,
Andrea
Hallo
in „Mein O₂“ unter TV & Extras kannst du O₂ TV M abbestellen. Es wird zum Mindestlaufzeitende gekündigt.
LG
Hello
have you already tried the method described by Vilureef via “Mein o2”?
Kind regards, Bianca
I have noticed on my contract that I’m paying 4.99 per month for O2 TV M - I feel pretty cheated about this as this wasn’t explained to me when I took out the contract in the shop. Can I have this service removed from my contract?
Hello
welcome to our o2 Community 😀
Would you like to describe to us in more detail what exactly happened? Did you not receive the confirmation of your booking from o2 TV or was there a misunderstanding?
We would be happy to help you if we have a little more information.
Best regards
Giulia
I signed a contract with O2 im April and from this monat i have to pay 4.99€ for a package called O2 TV M, which i didn’t booked before or received any information about this booking. I don’t want to use this package und want to cancel it immediately. Thank you!
Edit o2_Kathi 24.10.24 Full quote removed
When were you informed about the booking? It looks like you were able to use the TV option for free for half a year. What does your contract summary say?
No,in the past 5 monats i didn’t have to pay for this package. Only from October this package was automatically booked 4.99€ from my account and i have no idea about that. I was informed about this booking im September but i thought it was just a advertisement and didn’t noticed too much
Edit o2_Kathi 24.10.24 Full quote removed
Simply unsubscribe, click on details and press the unsubscribe option.
please no full quotes, otherwise it will be confusing. If you want to address someone, use the @ sign. Thanks.
Hello
I looked at the booking(s), there were apparently several bookings on September 14th, 2024 made by an o2 shop. Did you go there yourself or were they all done without your consent?
o2 TV was booked for two (!) of your mobile phone contracts and the speed option was also booked for one mobile phone contract.
You were also informed about these orders by email, but missunderstood them, correct? Should they all be revoked?
Best regards
Giulia
Yes i was there by myself, but i just wanted to book the speed option for one mobile phone. About the package O2 TV M for 2 of my mobile numbers i didn’t get any information oder request for that. I feel like they tried to fool me and booked the TV M without my permission. I want to cancel the package TV M O2 in two mobile phone. Thank you!
Edit o2_Kathi 24.10.24 Full quote removed
I was there and they ordered me to wait 2 weeks. That made me feel uncomfortable. May i ask, if i could cancel this package anytime oder i have to wait until my contract finishes?
Edit o2_Kathi 24.10.24 Full quote removed
I already wrote above how you can cancel it.
Simply unsubscribe, click on details and press the unsubscribe option.
please no full quotes, otherwise it will be confusing. If you want to address someone, use the @ sign. Thanks.
Edit o2_Kathi 24.10.24 Full quote removed
Hello
Unfortunately, your last question was lost on us. But you got good support from Bumer 👍
I wanted to ask you now... Did everything work out for you with the termination of o2 TV M?
Best regards
Kathi
Hello, i was there and received only an answer that “i dont know” and they told me to come back after one week.
Now i received a bill in amount of 99,12€ that i dont understand why i should pay for a package that i didn’t signed.
Edit o2_Matze 05.11.24 Full quote removed
did you check the itemized bill for further details?
You will find all connections made right there. The summary of your fees can be found on page two.
Just take a look right here: itemized bill https://g.o2.de/Ear and the current invoice: https://g.o2.de/Ear
To cancel the o2 TV pack check this: https://g.o2.de/SvY
Greetings
Manga
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