Hi, i need someone who speaks English in order to sort an issue with my monthly invoice.
Can someone help me with this? I was charged a different amount on my bank account and I want to know why I don't have the same amount in the last invoice with the detail of the charges. Please clairfy what these additional charges are.
Thank you!
Saad
Edit o2 Antje: moved to English Board
Hi
thanks for contacting us here again in our English community.
I am happy to help you with your invoice.
I just have checked your last 2 invoices. You were charged with connections outside of the EU.
As you did not allow us to send an itemized bill, I cannot tell you more about the connections.
If you like to receive an itemized bill in the future, please accept it here: invoice with itemized bill
I hope I could help you with this information.
Loving greetings,
Tobias
Hello Tobias,
Thank you for your reply.
Yes, I have switched on my roaming and I am outside the EU currently. Please let me know how can I turn off the roaming so that no I do not have to pay any further charges.
Thanks,
Saad
Samsung S10
Hi
thanks for your request.
I am happy to show you, how to deactivate Roaming on your device Samsung Galaxy S10. Please follow the step-by-step-instructions in order to deactivate "Roaming" .
Unfortunately, the instructions are in German. I hope you manage.
Loving greetings,
Tobias
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