Help with Invoice

Hi @Saad123,

thanks for contacting us here again in our English community.

I am happy to help you with your invoice.

I just have checked your last 2 invoices. You were charged with connections outside of the EU.

As you did not allow us to send an itemized bill, I cannot tell you more about the connections.

If you like to receive an itemized bill in the future, please accept it here: invoice with itemized bill

I hope I could help you with this information.

Loving greetings,

Tobias

Hello Tobias, 

Thank you for your reply.

Yes, I have switched on my roaming and I am outside the EU currently. Please let me know how can I turn off the roaming so that no I do not have to pay any further charges.

Thanks,
Saad

@Saad123 what mobile you use?

Samsung S10

Hi @Saad123,

thanks for your request.

I am happy to show you, how to deactivate Roaming on your device Samsung Galaxy S10. Please follow the step-by-step-instructions in order to deactivate "Roaming" .

Unfortunately, the instructions are in German. I hope you manage.

Loving greetings,

Tobias