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Hello, I would like to activate the sim card

  • June 8, 2022
  • 6 Antworten
  • 146 Aufrufe
S
Besucher:in

o2.de/ersatz-sim-aktivieren

 

I have followed the instructions for the activation but I am keep receiving the following message.

My SIM number is XXXXX

Please let me know about the activation.

 

 

Fehler bei der Aktivierung

Die Aktivierung konnte leider nicht durchgeführt werden. Bitte versuchen Sie es später erneut oder wenden Sie sich an die Hotline.

Edit o2_Antje: Personal Data removed und relocated to Englisch Community

Lösung von Anonymous

 

    6 Antworten

    A
    • Anonymous
    • Lösung
    • June 8, 2022

     

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • June 11, 2022

    Hi @Seongjun Park 

    Welcome to our o2 Community.

    Do you still need assistance or did you find a way to activate your simcard?  

    Best regards Matze 

    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    A
    Besucher:in
    • Andrey_tgr
    • Besucher:in
    • May 6, 2023

    Hello, i try to activate my sim card but doesn’t work  

     



    Edit: persönliche Daten aus dem Screen gelöscht, 11.05.2023, 12.18 Uhr, o2_Micha

    o2_Micha
    • o2_MichaTeam
    • Team
    • May 11, 2023

    Hello @Andrey_tgr ,
    thanks for using the community to get in to touch with us. 😊

    Activating a new sim card is not always easy as it should be. Were you able to activate it in the meantime, or do you still need further support? 

    kindly regards
    Michael

    #bleibgesund
    A
    Besucher:in
    • Andrey_tgr
    • Besucher:in
    • May 12, 2023

    Yes i still need it .

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • May 12, 2023

    Hello @Andrey_tgr,

    unfortunately, we can not activate the SIM card here. In order to help you, please let us have a few more information:

    Is it a prepaid SIM? Then please have a look here: Register prepaid sim card | O₂ Community (o2online.de)

    Or have you made a contract or is it an additional SIM (multicard))? In order to check the status of your card, you can also contact our English Hotline. They can activate the card for you.

    Best regards

    Giulia

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