Hello @pd94 ,
welcome to our community! 
We are happy that you want to extend your contract.
Surely we can look what we can offer you.
Before we can make you an offer I have some questions:
- is you e-mail adress in our system still up to date?
- How much storage and what colour should your iphone 13 pro provide?
Best regards,
Manuela
Hi @o2_Manuela
thank you for your response. Yes, my email address is still up to date. I wish to get white iPhone 13 Pro with 128 GB and keep my current o2 M plan with 20 GB. The price I got in the o2 app is 65 eur monthly.
Hello @pd94,
I have sent you a offer via E-Mail for the extension of your contract, in consideration of your wishes
Have you always been an iPhone fan? What made you go for the iPhone 13 Pro?
Please read though the attached contract documents carefully as they contain important information about the conditions of the contract extension.
The offer will stay valid for 8 days. If you like it, you can accept it by clicking “Jetzt kaufen”. Should you decide against the offer, you can just ignore it and it will expire on it’s own.
If you have any further questions, please don’t hesitate to contact us again.
Take care, Rebecca
Hi @o2_Rebecca
I was hoping to get a personalized offer same like two years ago but from what I can see in the email the offer I receive is exactly same as the offer I have in the app. So this is final and I cannot get any more discounts then?
Best regards
Patrycja
Hello @pd94,
Thank you for your response 
The offer i sent is the cheapest we can currently make for you in combination with a 24-month installment plan.
If you’d like we can make another offer with a longer run-time for the installment plan of the iPhone 13 Pro. By doing that, the overall monthly price will be lower. However, the phone will be paid off over a longer period of time than the mobile contracts run-time.
Let me know if you’d like to recieve such an offer.
Take care, Rebecca
