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Error 38

P
Neuling

Hello, 

I am currently travelling within the EU (France) with my German O2 phone.

I am trying to send an (urgent) SMS to a French contact.

I keep on getting error 38 message, and the SMS cannot be sent. 

Note : I have 4g reception, I have tried with and without wifi.

I have reset all the settings of mobile data.

Can someone please help me (as it is impossible to reach someone from O2)?

Thanks a lot in advance for your support! 

 

(Moved to our English Community, o2 Michi)

Lösung von o2_Kurt

Hi @Pantagruel ,

 

would you mind trying a different roaming partner?

You can choose between tje different providers by switching the celluar network (provider) to manual.

You can choose between:

Bouygues Telecom
Free Mobile
Orange France (former Itineris)
SFR (Cegetel)

You’d also try switching off LTE, if you Phone allows that setting.

 

Thanks for your tip, TMoney!

Viele Grüße,
Kurt

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    4 Antworten

    TMoney
    Profi
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    • TMoneyProfi
    • Profi
    • 1328 Antworten
    • 11. Oktober 2021

    Hello @Pantagruel and welcome to the community 

    do you use a multicard? If so, you have to check your settings in the o2 app with which SIM card you want to send the SMS.

    You can also look it up here. Sorry, is only in German.

    Or make this
    1. Open the o2 app
    2. than open menu/Options 
    3. Tariff & SIM
    4. SIM & contract
    5. Call & SMS settings

    There you make your selection for which number you want to receive SMS.

    I hope that the English menu/Options is the same way as in German!

    Was du heute kannst besorgen verschiebe nicht auf Morgen
    o2_Kurt
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    • o2_Kurt
      o2_Kurt
    P
    Neuling
    • Pantagruel
    • Autor
    • Neuling
    • 2 Antworten
    • 11. Oktober 2021

    Hello @TMoney,

    Thanks a lot for the prompt feedback!

    I am using only one SIM card... 

    TMoney
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    • TMoney
      TMoney
    P
    Neuling
    • Pantagruel
    • Autor
    • Neuling
    • 2 Antworten
    • 11. Oktober 2021

    For info, I can also receive SMS. 

    I have just tried again, and it is now working. 

    Same location, same settings. Nothing has changed.

    It would be interesting to get a feedback from O2, what does error 38 mean.

    I will ask them whenever I am able to reach them on the phone.

    Sorry for the disturbance, this subject is now closed.

    Thanks again for your support! 

    TMoney
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    • TMoney
      TMoney
    o2_Kurt
    • o2_KurtModerator
    • Moderator
    • 18498 Antworten
    • Lösung
    • 11. Oktober 2021

    Hi @Pantagruel ,

     

    would you mind trying a different roaming partner?

    You can choose between tje different providers by switching the celluar network (provider) to manual.

    You can choose between:

    Bouygues Telecom
    Free Mobile
    Orange France (former Itineris)
    SFR (Cegetel)

    You’d also try switching off LTE, if you Phone allows that setting.

     

    Thanks for your tip, TMoney!

    Viele Grüße,
    Kurt

    Signatur :)
    TMoney
    Einer Person gefällt das
    • TMoney
      TMoney

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