Warum O2
Warenkorb
Service
Frage

Double deduction in a month

  • 17 March 2023
  • 1 Antwort
  • 22 Aufrufe

Good day,

 

Hello, I am one of your customer that would like to inquire about the payments that were deducted in my bank account. Can someone clear things up for me? First we paid the einmalig payment that was a total of 185,99 € payment was made before we purchased the phone with the sim. It was dated Feb. 5, 2023.

Then we again another deduction was made on March 06, 2023 by Telefonica Germany GmbH + Co. OHG which is 54 €.

 

And now, another deduction was made by Telefonica Germany GmbH + Co. OHG for 133.30 €.

 

What was that for? Can someone clarify this?

 

I will wait for your response. Thank you.

 

Mit freundlichen Grüßen 

Erica Badon Escobedo 


1 Antwort

Hello @EScooby ,

welcome to the o2 Community 💙.

The payments for your phone contract and the ones that you make for the Samsung S23 Ultra are being booked separately. The 133,30€ was for your phone contract, the 54€ is the normal installment for the S23 and the 185,499€ was the combination of downpayment of 181€ and the delivery fee of 4,99€. I hope this explains things for you. If you have further questions, please let us know.

 

Kind regards, Sven

Deine Antwort