Hello ,

Please , I had a call to customer service to cancel my existing contract. it was not really helpful and 
i mailed them to cancel  the contract  but no response on that yet.
. Please let me know what to do to cancel the contract .

Best Regards

Cancellation of mobile contract 

Hello ,

Please , I had a call to customer service to cancel my existing contract. it was not really helpful and 
i mailed them to cancel  the contract  but no response on that yet.
. Please let me know what to do to cancel the contract .

Best Regards

Hi @foufa ,

I’ve merged your posts into this topic.

Your account for this forum is not connected to a contract, which is why I can’t take a look at the status of your cancellation, just yet.

Could you tell us more about the cancellation? How old is the contract and are we talking about a cancellation or a withdrawal?

The cancellation would set in after the standard duration of 2 years (1 Month,,if it’s a flex contract). The withdrawal has to be sent within 14 days after receiving the SIM.

You can also check the status of the cancellation in your “Mein o2”-App, just click on “Details” in the upper right, next to your phone number.

Best regards,

Kurt

Hello  Kurt

below the requested information  you  please can you help me terminate the contract
the contract for the number xxxxxxxxxxxx the contract signed on 23/07/2021.

Thanks 

(Public customer data removed, o2 Michi)

@foufa 

just another question: are you leaving Germany for good and wish to cancel the contract to an earlier date or do you just want to pre-note a termination not missing the date?

Greetings

Hello Monga ,

in fact I have financial problems, I quit my job,
and I can't afford to pay the fees.
  that's why I want to terminate the contract  immediately.
please help me

okay @foufa 

please send a private message to 

o2_Support

We need your mobile phone number and your four-digit identification code or your date of birth and the adress. 

Afterwards we will check your concern.

Greetz

Hello Monga ,

I need you help please .
    It has been more than a month since I requested the termination of my contract
I contacted customer service to cancel my existing contract.
it tells me that it is done the contract is terminated and in the portal of my O2 it displays contract resiler.
I thought the chip  was off, . but they send me the invoice for the month of october. while i haven't money pad to pay and am not in Allemagne .
in fact i have to terminate the contract as soon as possible because i am a refugee and i have already left allmagne for a month ago .
please i have to terminate the contract urgently and deactivate the chip  .
please help me to solve this problem 

the contract for the number xxxxxxxxxxxx  the contract signed on 23/07/2021.

(Public customer data removed, o2 Michi)

Hello Manga ,I need you help please .
     It has been more than a month since I requested the termination of my contract
I contacted customer service to cancel my existing contract.
it tells me that it is done the contract is terminated and in the portal of my O2 it displays terminated contract.
I thought the chip was off,. but they send me the invoice for the month of october. while i haven't money pad to pay and am not in allmagne.
in fact i have to terminate the contract as soon as possible because i am a refugee and i have already left almagne for a month ago.
please i have to terminate the contract urgently and deactivate the chip.
please help me to solve this problem

the contract for the number xxxxxxxxxxxx  the contract signed on 23/07/2021.

(Public customer data removed, o2 Michi)

Hello, I need your help please .
    It has been more than a month since I requested the termination of my contract
I contacted customer service to cancel my existing contract.
it tells me that it is done the contract is terminated and in the portal of my O2 it displays terminated contract.
I thought the chip  was off, . but they send me the invoice for the month of October. while i haven't money pad to pay and am not in Allemagne .
in fact i have to terminate the contract as soon as possible because i am a refugee and i have already left Allemagne for a month ago .
please i have to terminate the contract urgently and deactivate the chip  .
contrat numero xxxxxxxxxxxx  
please help me to solve this problem

Edit by o2_Katja: contract number deleted and moved to our englisch community

edit o2_Tobias: moved to this thread, please do not open several threads for the same topic

Please Monga  help me terminate this contract.
  how I should do I am a refugee and I have already left the Germany  for more than a month, I have no address I am in the street, I don’t work.
how I can provide the requested documents
I asked it's been 2 months to terminate the contract. I contacted customer services by phone he promised me that the contract is to be terminated.
help me to solve this problem I have to terminate the contract in the short time, I haven't money to pay.
please help me solve this problem or give me an email address to contact the termination service.

Many Thanks 

Hi @foufa, 

I understand that you like to terminate your contract as you left Germany already. 

The only way to terminate your contract to an earlier date is described in the article that @o2_Manga mentioned. 

We need the following documents: 

• a deregistration certificate of your present place of residence in Germany
• a notification of your new foreign domicile (alternatively a confirmation of your employer or landlord)
• your approval to deduct three basic charges in advance

If we receive these documents together with the cancellation-letter, we will certainly cancel your contract to an earlier date. 

You can send these documents by letter to the following address: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Or by fax to 01805 571 766. 

We do not offer any e-mail-address to our customers. 

I hope you manage to organize these documents. 

Loving greetings,

Tobias