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Contract extension without phone


I received the below email from o2 

"

Thank you for your request to extend your contract with o2 employee benefits.

 

We have good news:
After carefully reviewing your current tariff and its use, we have put together a tailor-made offer for your contract extension. This means you can continue to benefit from first-class services while keeping an eye on your costs. 

 

Please note: The new o2 Mobile tariffs do not include a free Connect option for multi- and data cards. However, this option can be added for €5.00 per month, which means the offer price increases accordingly. Since your current tariff includes a free Connect option, we can subsequently activate this in your new tariff. However, the changeover takes some time. As soon as this has been done, you will receive a credit on your customer account, and your monthly bill will be reduced by €5.00 from that point on.

 

"

The package I want is o2 Mobile L (2024), 100GB with  a connect option on the email I received a response from like this, but I requested a free connect option because I am already using multi-cards and do not want to pay extra for it 


Now I have a couple of questions

1. My current contract expires on March 27, 2025. I want to accept the offer now, but I want to start it after my current contract expires. Is this possible?

2. Kindly read the text above for the underlined and bold sections. How much time will it take? likewise, should I pay earlier and I will receive credit later, or what 

3. There is no clear written about contraction extension charges 39,99 etc. is it free of charge or what
Edit o2_Bianca 29.12.24 08:23Uhr: Moved from o2 Home Vertrag&Tarife to English o2 Community mobile

3 Antworten

Bumer
Lehrling
  • 21846 Antworten
  • 29. Dezember 2024

1. No
2. Switching to the free Connect option takes a few days.
3. the contract extension is free of charge.


  • Autor
  • Neuling
  • 1 Antwort
  • 29. Dezember 2024

https://deals.o2-mitarbeitervorteil.de/smartphones/xiaomi/14412-24-redmi-note-14-5g-schwarz-256-gb/o2/1645-mobile-l-2024


I am intended in this offer, kindly send me now summary with 100 GB, free connect option as mentioned by your colleague and 24 month contract.

 


o2_Gerrit
  • Moderator
  • 6225 Antworten
  • 3. Januar 2025

Welcome to our o2 community, ​@Rihman 🙂

Great, that Bumer could already give you the answers to your questions.

We here cannot activate the employee benefit-offers, but I could take a look at your contract and see, that you could already activate the offer for you, which is a great offer 🙂

The next step is now the activation of the discount on the connection option for your added multicard.

Please keep us also here updated on it 🙂

Best Regards,

Gerrit


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