Contract Cancellation and number porting

Hi!

Take a look on the last page of your billings. Under the header “Gut zu wissen” you will see some details of your contract like Vertragsbeginn, Vertragsende, Kündigungsfrist etc. Do you see a column named “Kündigungseingang am”?

It is not possible to switch a postpaid contract to prepaid. 

Hello,

Thank you. I could see the “Fristgerechter Kündigungstermin”.  

Once the contract is done. Is it assumed that I do not have any plans?  I would be charged for everything?

I understand about the post paid and prepaid. But I assume it is possible to port postpaid as well. I would like to do that so that I can move to the new plan. And o2 charges 30 euros for porting, how do i proceed next ? 

From the billing information, my contract ends on 11.11.2019.

Thank you in advance

Regards

Reddy

Hello, 

I have followed what ever was mentioned in the above instructions. I have ordered a new sim to port my current O2 number. But my porting is denied. The status which was present to me was:

“The specified phone number 015xxxxxxx90 or the specified provider O2 Germany is not correct.”

I do not understand why am I facing this as both are correct information.

Can you help me understand if I am missing something ?

edit Thomas3 : public forum, phone number anonymised for data protection

Could you please post the original email with the rejection without the personal details?

Hi@Reddy_Pallavi,

thanks for the information.

@TBCMagichas already helped you a lot.

In order to check what went wrong, I have written a private message at @o2_Support.

We will then have a look.

Thanks a lot.

Loving greetings,

Tobias

Hey @Reddy_Pallavi, 

until now we still haven’t any answer to the private message Tobias send you. Could you check your inbox?

Kind regards, Tatjana

Hey @Reddy_Pallavi, 

if you have any further questions, please do not hesitate to contact us here in our English community.

Kind regards, Tatjana