Good morning O2 team!
My name is Miguel . My handy was deactivated on 07/08/2021 due to the end of the contract.
2 months ago the O2 team called me to change my plan and I accepted. All by phone.
So far I don't have a phone line, it doesn't work.
I need please help me to know what I should do to recover my handy line.
I appreciate your time,
Thanks.
Frage
CONTRACT
- Moderator
- 18706 Antworten
Hi
there is no documentation regarding a chance of the tariff or contract extension 
We can switch to personal messages in order to exchange the necessary data for a reactivation, if you like.
Our specialised department would then reactivate the number, you could in turn change the tariff after the reactivation via a contract extension.
If you’d like to start the reactivation process, just let us know here 
Best regards,
Kurt
Signatur :)
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