Contact email?

Did someone from o2 ask you to send in documents? If not, the first thing you should do is check in the app or the customer portal to see whether the invoice is still outstanding, and if so speak to customer services (available in English between 11am and 3pm). Did you transfer payment to the IBAN on the invoice? And entered the customer number?

Yes i transfer payment to the IBAN on the invoice, and entered the customer number!

Verwendungszweck Nr. is the same  where did i pay, just worrying if they will get that paid?

I paid to Telefonica Germany GmbH + Co. OHG.

Letter from O2 there is another bank on it but the same number ( Verwendungszweck Nr. )

It's just different IBAN!

Thank you bsO :)

Dear O2,

How can payment be changed? I have tried using self service, but am always redirected to the main page. Is there a way to change the payment method for the account?

thank you!

Hello @SNDMEB, welcome at our community.

You can do it online at Meino2 or the Meino2 App. Please have a look there.

Let me know, when you need assist.

Kind regards, Ines.

Hi Ines,

Is there a screen shot to explain this? I have tried to login / it seems that even with my login, there is no possibility to change any data. Alternatively, is there a English contact email to use to assist here?

thankyou!

Shelby

Hello @SNDMEB,

if you are logged in to My o2, you only need to go to the sub-item "Mein Tarif". On the page, you then have to scroll down a little until you find the item "Zahlungsdaten". There you can easily change your bank details. But please note that this is only possible online if you are registered as the contract and account holder. However, if person A's contract is debited from person B's account, you can only make the changes using the corresponding form.

Have a nice weekend ahead.

Best wishes

Jessi

@SNDMEB, furthermore you’ll find more information about how to use Mein o2 right here: Mein o2.

Hello ,

I have received an email with the claims of the phone number you mentioned which i used .

I have previously contacted o2 several times and mentioned clearly the sim card was provided to me by an O2 employee stating that it will be activated with an existing o2 phone number which I already use currently .

Th  sim card never changed into the number I used so I went back to the o2 store and informed the employee about the problem, Hey said there is an error so they weren't able to transfer the Sim card phone number from pre paid to post paid so i then stopped using the sim card.

After which i informed o2 customer support through chat, email and phone number about the problem they said i need to inform your company when you contact me .

So I should not have been firstly promised by the o2 employee that my prepaid number will convert to post paid number and then that service never coming into existence.

I request you to contact me as i can clarify this better with a phone call as I have the consumer rights as well.

Hello @maaz ,

welcome to the o2 Community 💙.

We can’t call you from here, if you really want to have solve this issue by phone then please contact the english hotline under the 089 6666 300 81.
If writing here is fine as well, then we’ll be happy to help you.

Kind regards, Sven

Hello,

I have contacted several times throgu ht english Hotline, through chat but I always get the same option of writing a letter to your head quarters why should I write a letter when your employee is handing out post paid simcard with fake promises of discounted prices and changing number to my old Sim card. I don't want to be rude to the person reason but this is generally about the o2 service and honestly I will take help of customer rights of EU about this situation. 

Why do you not want to submit a complaint in writing? That is much better than calling as you have a record of the communication. If you don’t want to send a letter you can use the contact form: https://www.o2online.de/service/kontaktformular/

Hello @maaz,

if you want to transfer your prepaid number to a postpaid contract and its SIM card, you can order this via our website for example. Beforehand you can release your prepaid number via our prepaid hotline 0176 88 85 52 82 or via the Mein o2 App.

Best Regards,

Gerrit