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Changing the contract

F
Rang

I’m confused with changing of the mobile contract. Currently, I have two contracts going since May 2023. Long story short, the salesman sold me two sim-cards with M and S boost promising that it would cost 23 euro monthly yet it ended up 35, and I would gladly cancel one of these since I essentially was deceived but that’s another topic.

Today I decided to get an M boost contract with the new phone and some accessory instead of current contract. While ordering, I’ve also specifically listed that I’m already O2 customer. I chose to transfer the phone number from my current M boost sim-card and my intuition was that it would simply “extend” the current contract into more expensive one, but I’ve actually ended up having three (!) active contracts in Mein O2, and that certainly won’t fit my budget.

The question is what should I do, if I want to have the new M boost contract with phone and accessory and not three different contracts, two of which are identical.

 

 

 

 

EDIT: verschoben von Mobilfunk:Vertrag&Tarife in Enlgish mobile    o2_Maria, 27.03.2024;  09:32 Uhr

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Lösung von o2_Maren 4 April 2024, 14:41

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9 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

You should have opted to extend your existing contract (if that is already possible with another year to run) and not order a new one. Concluding a new contract has no effect on the existing ones. Send an email to widerruf@cc.o2online.de requesting to cancel the new contract. This is possible within 14 days.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
F
Rang

Hi@bs0! Thanks a lot! I’ve checked and there is no option for extending the contract with “Apple iPhone 15 Pro mit Watch Ultra 2”. Is it only available to ‘new’ customers?

o2_Maria

Hello @feelingscfg 

Welcome to the community. 
It's good that you've contacted us here. 
Did you order the new contract online or via the hotline?
Then you have a 14-day right of cancellation. So please cancel this new mobile phone contract and also the my Handy contract. 
We can also offer you your desired mobile phone here as part of a contract extension. 

We will be happy to make you an offer for this if you wish. 

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
F
Rang

Hello @o2_Maria

Thanks, I’ve ordered the contract online, and have already sent an e-mail with the cancellation request (no response yet, do they usually reply to/read English e-mails?...)

If it’s possible to have an offer for both mobile phone and watches, I’m up for it! If it’s just the phone, I don’t think I’m interested but thank you!

 

o2_Gerrit

Hello @feelingscfg,

I saw that you send the order number for the mobile phone instead of the one for the mobile tariff (whose SIM card will probably be sent together with the phone but we will get to this later) so for you to be on the safe side I took a shortcut to cancel the order for the mobile tariff. You will receive the confirmation by e-mail.

The same shortcut is no more available for the order of the mobile phone. Here you can decline acceptance once DHL delivers or, in case you are not at home and a neighbor accepts the iPhone for example, you can register the return of the phone here in our return portal.

Both ways will lead to automatic cancellation. Then you can extend one of your existing contracts together with iPhone and Watch and get a dicount for the contract.

For all cases I already took note you will return the mobile phone.

We do have the iPhone 15 Pro 128GB + Watch Ultra2, titan blau for a contract extension of your contract with the number you wanted to transfer. I have sent you an offer to your e-mail address in order for you to have a look at it.

The offer is valid for 8 days, so take your time to take a look at the offer. If you are not satisfied with this, please let us know what else can be changed.

According to the transparency regulation, I have to point you to our “product information sheet”. There you will find all product details listed again (without discounts).

Best Regards,

Gerrit

F
Rang

Hello @o2_Gerrit

Thanks a lot for cancelling the mobile tariff! I haven’t received the package and it was sent back to DHL. I think if it’s not picked up in 7 days it’ll automatically be sent back to the sender. Or should I pick it up and send it myself?…

Unfortunately, with the offer you sent I will pay just as much as I would have having three contracts, considering I also pay for the second one I have for a year now…

If the payment specified in the offer was my monthly payment (combined for both contracts I have), I would’ve gladly accepted it.

o2_Maren

Hello @feelingscfg 🙂,

As soon as the phone arrives with us, the contract will be cancelled and any payments made will be refunded to you.

Regarding Gerrit's offer for the Apple iPhone 15 Pro 128GB plus Watch Ultra2 in Titanium Blue: The monthly rate is €59 over 36 months or €88.50 over 24 months, for both the watch and the iPhone. Since you prefer lower rates, you can also order just the phone with the watch or consider a contract extension for the O2 Mobile M Boost Young People with 50 GB. I have sent you the offer for the contract extension with a phone. Please let me know if it meets your expectations.

The offer is valid for 8 days, giving you enough time to review it thoroughly. If you would like a different plan or wish to make adjustments, we are ready to discuss possible changes.

In the interest of transparency, I would also like to point you to our "Product Information Sheet," where you can view all product details (excluding discounts).

Best regards, Maren 💙

Willkommen in der o2 Community! 💙
F
Rang

Dear @o2_Maren 

Thanks a lot! I will accept the current offer :)

o2_Maren

Hello @feelingscfg 🙂,

I'm very pleased to hear that everything is now to your satisfaction.
Have a nice and relaxing evening. 

Best regards, Maren 💙

Willkommen in der o2 Community! 💙

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