Cancelling contract problem

Hello https:///people/Arda,

the problem with your cacellation is that we never received one.

So you still have to pay your monthly charges.

Also there are fees because of default charges and because of trying to debit the amount of your bank account which failed. I am going to send you that form for an extraordinary notice of cancellation to your e-mail address and you have to fill that out (is your e-mail address still right A****Y*******1*@gmail.com ? Or is it the one with *************.berlin@gmail.com?)

Please notice- until that is not done the company will always try to debit the amount from your bank account.

Just make sure that you resolve that problem quickly!

Kind regards,

Jessica

Hello @Arda‌,

now I've sent the form to your e-mail address with berlin@gmail.com at the end.

I'm sorry but we do not do e-mail support. To which e-mail address did you send that?

As I said we never received an assignment for your cancellation, so your contract is still active. The only way is to send it via post or as a fax. But you say that you have cancelled your contract in August, didn't you wonder why you didn't get any confirmation? 😀

Kind regards,

Jessica

I have just sent the documents. Could you please conform it when the documents are arrived?

regards,

Arda

Hi Jessica,

I see the situation. I sent the document required for the cancellation via fax yesterday. So could you please confirm it if you have them? and Could you please send me the all debts that I need to pay and bank account that I can transfer money to pay my debts and close the account?

Bests,

Arda

Hello https:///people/Arda,

I just checked you data and I can tell you this:

we received your cancellation, but the fax that you sent was impossible to read (almost a black page).

We send you an e-mail with these information:

Dear Mr. Yildirim,

Thank you very much for your letter.

In order to cancel your contract we need the following documents , because the sent documents were not legible:

- a deregistration certificate of your present place of residence

- a notification of your new, foreign domicile

In case you do not have a notification yet, you may also send us a confirmation of your employer or a copy of your rental agreement. Please send the required documents indicating your future address abroad via mail to the following address:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

As soon as we receive the documents, we will cancel your contract to the next possible date.

Kind regards,

Your o2 Team

F. G********

It was sent to your mail-address with "....berlin@gmail.com"

Please check that.

Kind regrads,

Jessica

P.S.: I can not tell you the last debts that are open now. First of all they need your forms and have to confirm that cancellation and than you will get a final revision.