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A
Rang

Dear all..

 

I just ordered a SIM card with a contract but the company declined my order, they told me you have to order the SIM card with a phone so we can complete your order.

Then i ordered 2 iphone with 2 SIM card by mistake, and they send for me the first SIM card without phone.

I want to cancel the order and make it just 1 iphone without SIM card because they just send me one.

 

Regards.

Ahmad Nehme..

Edit: o2_Larissa 15.07.22 / 19:57 Uhr / Posts transferred from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

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Lösung von Anonymous 18 July 2022, 16:52

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10 Antworten

A
Rang

Dear all..

 

I just ordered a SIM card with a contract but the company declined my order, they told me you have to order the SIM card with a phone so we can complete your order.

 

Then i ordered 2 iphone with 2 SIM card by mistake, and they send for me the first SIM card without phone.

 

I want to cancel the order and make it just 1 iphone without SIM card because they just send me one.

 

Regards.

Ahmad Nehme..

 

Edit: o2_Dennis 15.07.22 / 19:00 Uhr / Posts merged

A

@Ahmad Nehme 

please look her

 

o2_Sven

Hello @Ahmad Nehme,

welcome to the o2 Community 💙.

Did the two links that fritz04 posted help you with cancelling/revoking your order or can we still assist you here? Please let us know.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
A
Rang

no it didnt help me at all and i dont speak Deutsch thats why i cant do anything

A
 
 
O2 Service in English

089 66 66 30 08 1

Monday till Friday 10 am - 6 pm

o2_Manuela

Hello @Ahmad Nehme , 

did you call the number that fritz04 posted? (Thanks a lot!)

The articles that fritz04 posted are all in english, so they should help you.😊

You can also cancel the contract via mail: widerruf@cc.o2online.de

 

Best regards, 

Manuela

 

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
A
Rang

Uhhh guys thank you so much ❤️❤️

I'll contact them today.

o2_Manuela

Hello @Ahmad Nehme , 

you are welcome! 😊

If you need further help don´t hesitate to ask. 

Best regards, ✨

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
B
Rang

Hello @o2_Manuela can you please tell me why I still haven’t received my answer, because I sent a cancellation E-mail three days ago.

Thanks!

o2_Andrea
Benutzerebene 7

Dear @byool ,

welcome to our community. 💨

A confirmation of cancellation is automatically sent by our system. It takes up to 16 days after setting the deactivation until the confirmation reaches you.

Kind regards,

Andrea

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