Cancel order

Dear all..

I just ordered a SIM card with a contract but the company declined my order, they told me you have to order the SIM card with a phone so we can complete your order.

Then i ordered 2 iphone with 2 SIM card by mistake, and they send for me the first SIM card without phone.

I want to cancel the order and make it just 1 iphone without SIM card because they just send me one.

Regards.

Ahmad Nehme..

Edit: o2_Dennis 15.07.22 / 19:00 Uhr / Posts merged

@Ahmad Nehme 

please look her

• Contract Cancellation

• Revoke or cancel a mobile phone contract

Hello @Ahmad Nehme,

welcome to the o2 Community 💙.

Did the two links that fritz04 posted help you with cancelling/revoking your order or can we still assist you here? Please let us know.

Kind regards, Sven

no it didnt help me at all and i dont speak Deutsch thats why i cant do anything

Hello @Ahmad Nehme , 

did you call the number that fritz04 posted? (Thanks a lot!)

The articles that fritz04 posted are all in english, so they should help you.😊

You can also cancel the contract via mail: widerruf@cc.o2online.de

Best regards, 

Manuela

Uhhh guys thank you so much ❤️❤️

I'll contact them today.

Hello @Ahmad Nehme , 

you are welcome! 😊

If you need further help don´t hesitate to ask. 

Best regards, ✨

Manuela

Hello @o2_Manuela can you please tell me why I still haven’t received my answer, because I sent a cancellation E-mail three days ago.

Thanks!

Dear @byool ,

welcome to our community. 💨

A confirmation of cancellation is automatically sent by our system. It takes up to 16 days after setting the deactivation until the confirmation reaches you.

Kind regards,

Andrea