I need to cancel my o2 Wi-Fi plug in and not sure how to? Please advise
edit o2_Solveig 22.08.2022, 20:25 Uhr verschoben von HomeSpot → English Community Mobile
Lösung von Anonymous
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A
Hello
Maybe this thread can be helpful (just to have an overview):
It depends on your tariff if you may terminate contract immediately or have to wait up to 3 months.
Still having questions? I then recommend the english community:
English O₂ Community | O₂ Community (o2online.de)
;)
Have a nice day :)
Joachim
- Team
- 4991 Antworten
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22 August 2022
Hello
did JoachimK´s advice help you? (Thank you very much!)
If you need further help, just ask. 😊
Best regards,
Manuela
Thank you - I can cancel with one months notice however how do I do it? Is there a specific form I need to post or email and where do I send the hotspot router?
Moin,
try https://info.o2online.de/kuendigung/
First log off from Hilfe.o2online.de
don’t use the web site translation from google, that could cause the problem.
The homespot should be send back with https://router-retoure.o2online.de/start/app/dashboard
- Moderator
- 13314 Antworten
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23 August 2022
Hello
welcome back to the o2 Community 💙.
What contract are we talking about here exactly, is it a my Home M via LTE or a my Internet-to-Go?
Kind regards, Sven
- Moderator
- 13314 Antworten
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23 August 2022
True schluej, should it be the case that it is indeed a my Home contract then you can find the necessary documents to return the HomeSpot can be found within the “Retourenportal“
Kind regards, Sven
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