Hello @Pearsyss and welcome to our community.

Maybe this thread can be helpful (just to have an overview):

How to cancel o2 DSL contract by phone using English language in Berlin? | O₂ Community (o2online.de)

It depends on your tariff if you may terminate contract immediately or have to wait up to 3 months.

Still having questions? I then recommend the english community:

English O₂ Community | O₂ Community (o2online.de)

;)

Have a nice day :)

Joachim

Hello @Pearsyss , 

did JoachimK´s advice help you? (Thank you very much!)

If you need further help, just ask. 

Best regards, 

Manuela

Thank you - I can cancel with one months notice however how do I do it? Is there a specific form I need to post or email and where do I send the hotspot router?

Moin,

try https://info.o2online.de/kuendigung/ 

First log off from Hilfe.o2online.de 

don’t use the web site translation from google, that could cause the problem.

The homespot should be send back with https://router-retoure.o2online.de/start/app/dashboard

Hello @Pearsyss ,

welcome back to the o2 Community .

What contract are we talking about here exactly, is it a my Home M via LTE or a my Internet-to-Go?

Kind regards, Sven

@o2_Sven the original post was placed in HomeSpot, i think it is the home M via LTE…

True schluej, should it be the case that it is indeed a my Home contract then you can find the necessary documents to return the HomeSpot can be found within the “Retourenportal“ @Pearsyss .

Kind regards, Sven