@yogitthakral 

hi, what type of SIM card do you use? does the SIM card have the same phone number?

is this a data card?

then no calls are possible.

hi, what type of SIM card do you use?----

I use the multicard for unlimited pack-------Yes multicard has same phone number.

No sim is not in data card.

Dear @yogitthakral ,

welcome to our community.

I see both SIM-cards and both should ring at incoming calls, just as you mentioned. Have you tried to deactivate it at the multicard and then activate the option again?

Thanks to @fritz04 for your support.

Kind regrads,

Andrea

Hi , Yes ,

I have tried the option several times , the only way I get a call on my 2nd sim is : if i deactivate my first sim which is obviously not the true purpose of multi card .

Can you please help me resolve this issue ?

Dear @yogitthakral ,

which two smartphones do you use?
Have you ever swapped the SIM cards in the devices?

Do you use multiple SIM cards in one of the devices?

Kind regards,

Andrea

Dear @yogitthakral ,

unfortunately, you did not answer my questions any further. Has the problem been solved in the meantime?

Kind regards,

Andrea